Hadn't seen this one yet… always good stuff from our friend Norman on the people side of TPS and continuous improvement.
Norman focuses on everybody improving every day, using this story to highlight how NOT to do it:
“For instance, I was at a great American manufacturer, a leader in their field, and noticed that they had trained virtually every employee on the lean wastes. Yet the day I walked through the plant, I saw half the people standing and talking — not adding value. I didn't see anyone looking at reducing motion, studying defect reduction or how to reduce transportation. I didn't notice charts up on the factory wall to challenge workers to make continuous improvement every day.”
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Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation: