NFL Kaizen


After the Thursday night NFL game, I wrote about the poor system design and the need for process improvement with the instant replay system. How could the officials NOT be looking for the replay flag, thrown by the coach?

Well, the NFL has changed their process and has sent training instructions (and a videotape) to all officials and teams. The two Back Judges will now each watch one sideline until the snap of the next play, to make sure they don't miss a coach throwing the red flag, even at the last minute.

It's reactive, but it's process improvement at least.


Get New Posts Sent To You

Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

Leave A Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.