Mark Graban's - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

Harley helps Suppliers, and even Competitors


JS Online:Toyota's relationship with vendors is an important link in its success

Here is a really nice column written by the CEO of a Harley Davidson supplier who sings the praises of Toyota's model of supply chain cooperation. This is something that most companies still don't understand, that you can't just beat up on your suppliers, demanding price reductions and threatening to jump to a supplier who is pennies cheaper. Chrysler moved away from supplier cooperation after Daimler Benz took them over. GM still beats up on suppliers, and I would assume Ford still does. If I'm wrong on that, let me know. I would love to be corrected on that.

“A Harley expert recently came to Serigraph, free of charge, to teach us more about lean manufacturing. I was astounded to learn when he went to work on a part for a Harley competitor.

He didn't care that it was a competitor's part he was improving, because it improved the process for Harley parts as well. He helped our company become a better vendor.”

Many more great tidbits are in the column, check it out. I appreciate that the CEO would share his experiences. I hope other CEO's will pay attention, in Wisconsin and beyond.

Final question — has anyone ever caught GM helping JCI working on a Ford product? I doubt it. Do you want GM teaching you lean, anyway??

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Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus. He is currently writing his next book, tentatively titled Measures of Success.

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