Without getting into politics (is Toyota growing in Canada because of their education and health care systems, as proposed by Krugman), when reading this something struck me about this “Canada vs. Alabama” argument that came up a few weeks back.
Krugman says, “What made Toyota so sensitive to labor quality issues? Maybe we should discount remarks from the president of the Toronto-based Automotive Parts Manufacturers' Association, who claimed that the educational level in the Southern United States was so low that trainers for Japanese plants in Alabama had to use “pictorials” to teach some illiterate workers how to use high-tech equipment.”
Isn't it possible that the use of “pictorals” is just a best practice around clear, understandable standard work? I have Toyota publications that use “pictorals” to describe TPS/lean concepts. I don't think they did that because they thought their readers were stupid. I'd rather see work instructions with photos and diagrams instead of the typical American ISO-900x work instructions with tons of words that can be misinterpreted.
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Mark Graban
Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.