Tag: Deming

This Chart Shows My “Kaizen Kickoff” Boosted This Hospital’s Improvement Culture

This Chart Shows My “Kaizen Kickoff” Boosted This Hospital’s Improvement Culture

I recently wrote a blog post for KaiNexus titled “How Kaizen Software Helps Me Be A Better Coach.” I’ve done a lot of Kaizen coaching with organizations and one challenge is me keeping up with their progress as a remote coach. Without the KaiNexus software, people have to manually tally up the number of improvements […]

Key Tweets from @MarkGraban – Week of March 16, 2015

Key Tweets from @MarkGraban – Week of March 16, 2015

Here’s the latest installment of “Key Tweets,” a post that summarizes some of my tweets (or retweets) from the week. Follow me @MarkGraban. See the previous installments here. If you’re reading this via email or RSS, you might get a better experience by clicking through to view it on the website because it will display article link […]

#Throwback Thursday: Creating the New American Hospital

#Throwback Thursday: Creating the New American Hospital

Today’s Throwback Thursday is a look back at a 1993 book that I purchased in 2011 on somebody’s recommendation. It was probably one of those used books you can buy for a penny on Amazon… Creating the New American Hospital: A Time for Greatness. It’s indeed available for a penny today. I had flipped through the […]

Please Help with Research Topics – Understanding Variation & Reducing Blame

Please Help with Research Topics – Understanding Variation & Reducing Blame

OK, so it’s not the kind of scientific research that involves lab coats and microscopes, but I’m doing some research that I’d like your help with. I’m looking to do some research and some interviews for writing projects related to two different topics. Understanding Variation I’ve been working with Mike Stoecklein from the ThedaCare Center […]

Why Kaizen is an Important Differentiator for Japanese Whisky

Why Kaizen is an Important Differentiator for Japanese Whisky

This article caught my attention the other day, primarily because I like scotch, whisky (and whiskey and bourbon). The Japanese love scotch whisky and have long produced a product that’s a variation of scotch — Japanese whisky (the lack of a standardized spelling for whiskey is an endless debate). I’ll settle on “whisky.” The article: Japanese […]

A Story About a Hospital Putting Safety First Over Patient Satisfaction

A Story About a Hospital Putting Safety First Over Patient Satisfaction

In yesterday’s blog post (“Safety is always our top priority” – From lip service to daily practice?“), I challenged hospital leaders to back up the “happy talk” with real action and stories about putting safety first. It’s easier said than done. I wanted to share a story from Karen Kiel-Rosser, Vice President/Quality Improvement Officer at Mary […]

By February 26, 2015 6 Comments Read More →
Key Tweets from @MarkGraban – Week of February 16, 2015, #SHS2015 Edition

Key Tweets from @MarkGraban – Week of February 16, 2015, #SHS2015 Edition

Here’s the latest installment of “Key Tweets,” a post that summarizes some of my tweets (or retweets) from the week. Follow me @MarkGraban. See the previous installments here. If you’re reading this via email or RSS, you might get a better experience by clicking through to the website because it will display article link previews, embedded photos, […]

By February 21, 2015 0 Comments Read More →
Upcoming Kaizen Workshops in Boston (May) and Indianapolis (April)

Upcoming Kaizen Workshops in Boston (May) and Indianapolis (April)

I’m planning two different workshops in the coming months: Boston 5/20: “Successful Lean Teams” – Personal Kanban (with Jim Benson) and Kaizen Indianapolis 4/22-23: On-site Kaizen Workshop at Franciscan St. Francis Health System “Successful Lean Teams” in Boston Jim Benson and I are again doing a full-day workshop on Lean for knowledge work settings. It’s going to […]

By February 12, 2015 0 Comments Read More →
The Patriots, Coach Belichick, Aspects of Lean Thinking, and Dr. Deming

The Patriots, Coach Belichick, Aspects of Lean Thinking, and Dr. Deming

Earlier this month, for the College Football Playoff championship game, I wrote about “Lessons from the Football Coaching and Leadership Styles of the Oregon Ducks and Ohio State Buckeyes.” I had found articles about both teams in the name of balance (and because both teams represented Lean-like thinking or new ways of doing things). I […]

By February 1, 2015 2 Comments Read More →
Tweets & Notes from a Patient Safety Conference

Tweets & Notes from a Patient Safety Conference

Today and tomorrow, I’m attending the “Patient Safety, Science & Technology Summit” in Irvine, California, as part of my role as a board member for the Louise H. Batz Patient Safety Foundation. I’m taking notes via Twitter and I will post some below. The conference hashtag is #PSSTS. I’ll  update this post occasionally over the next few days. […]

By January 23, 2015 0 Comments Read More →
Fear of speaking up is a broader problem, not just in military medicine

Fear of speaking up is a broader problem, not just in military medicine

Announcement: Dr. Greg Jacobson and I are doing a new webinar for KaiNexus on “More Leadership Behaviors That Create a Culture of Continuous Improvement‘” on January 27. It’s free… learn more and register here. * * * * * * * * * Here’s a troubling article from the New York Times: “Military Hospital Care […]

By January 13, 2015 3 Comments Read More →
“Four Days with Dr. Deming”

“Four Days with Dr. Deming”

I had planned on chilling out over the holidays by reading some books that aren’t related to Lean, Kaizen, etc. Novels are not normally my thing and I started reading How Doctors Think, which had been on my Kindle to-read list for a while. It stopped reading after about four chapters… might pick it up again […]

By January 7, 2015 9 Comments Read More →
A Hotel, Time Quotas, Systemic Problems, and Employees Not Having the Right Tools

A Hotel, Time Quotas, Systemic Problems, and Employees Not Having the Right Tools

I travel a lot and, thanks to my work, I’m pretty well attuned to the idea of not blaming individuals for systemic problems in an organization. Or, at least I try to be good about this. I’m human, so I slip up sometimes… like the time I wrongly blamed a bartender for a bad attitude, […]

By December 9, 2014 5 Comments Read More →
Good Ideas, Lean Ideas, Keep Crossing the Pacific

Good Ideas, Lean Ideas, Keep Crossing the Pacific

The ideas, principles, and methods that we’d recognize as “Lean” aren’t exclusively of Japanese origin. Many of us, myself included, draw inspiration from Toyota, reading books about them and visiting their factories. For me, I’ve had a chance to visit Toyota plants in Japan, California, and Texas, and the story is very consistent. As Masaaki […]

By December 8, 2014 4 Comments Read More →
“Quality Circles” Are Alive & Well in Japanese Organizations; We Might Call it A3 Problem Solving

“Quality Circles” Are Alive & Well in Japanese Organizations; We Might Call it A3 Problem Solving

One question I was asked to ask during my Japan trip was to see if “Quality Circles” are still active in Japanese companies. I think the term was brought to the U.S. in the 1980s and 1990s, but generally wasn’t widely adopted for a number of reasons – probably due to management mindsets and organizational […]

By November 20, 2014 4 Comments Read More →
Lean is a “Generic” Term for TPS (and The Toyota Way), Says Dan Jones

Lean is a “Generic” Term for TPS (and The Toyota Way), Says Dan Jones

People often say Lean is pretty simple (or that it’s just “common sense“). Yeah, some of the concepts are simple… but sometimes deceptively so. Or, we find that it’s easier to describe Lean (as a management system, a set of methods, and a culture) than it is to say how an organization should transform itself […]

By September 29, 2014 1 Comments Read More →
Managing With Red/Green Charts is Like Driving By Looking at the Rear-View Mirror

Managing With Red/Green Charts is Like Driving By Looking at the Rear-View Mirror

There’s an expression that was used by Dr. W. Edwards Deming, and also by Dr. Don Wheeler, that says managing through metrics (and comparisons to targets) is like driving by looking in the rear-view mirror. Deming said: Taking action on the basis of results without theory of knowledge, without theory of variation, without knowledge about […]

By September 2, 2014 16 Comments Read More →
Teaching Up in the Organization?

Teaching Up in the Organization?

People often talk about the need for senior leadership support for Lean. If we’re going to really transform our culture, workplace, and performance, “quality starts in the boardroom,” as Dr. Deming said. Lean is not about “fixing” the employees — it’s about changing the way we think and lead at all levels. If executives and […]

By August 20, 2014 4 Comments Read More →