Tag: Deming

Learning Not to Blame: Spring Training Baseball Edition

Learning Not to Blame: Spring Training Baseball Edition

Lean thinkers do their best to avoid blaming individuals for systemic problems. This lesson comes also from W. Edwards Deming who was deeply influential on Toyota.

It’s easier said than done. Old habits die hard. We all sometimes find ourselves thinking blaming thoughts instead of thinking about the system and how that contributes to the problem or scenario.

Your “Lean Daily Management” Approach Would Be Even Better with Some Simple Statistical Methods

Your “Lean Daily Management” Approach Would Be Even Better with Some Simple Statistical Methods

Here is an article that I wrote and published on LinkedIn on Tuesday on the topic of managing metrics in a better, less wasteful, less frustrating, and more productive manner.

Meeting A Professional Hero: Donald J. Wheeler, PhD, of “Understanding Variation”

Meeting A Professional Hero: Donald J. Wheeler, PhD, of “Understanding Variation”

I recently got to meet Prof. Donald J. Wheeler when he gave a keynote talk at the Society for Health Systems Conference. Check out his book Understanding Variation and learn more about him in this post.

#TBT: Past Posts About the Society for Health Systems

#TBT: Past Posts About the Society for Health Systems

Today is the start of the main days of the annual Society for Health Systems Conference. I think this is my 9th year attending out of the past 11 or so. Follow the action on Twitter using hashtag #SHS2017. Here are a few posts from the past conferences:

Without Kaizen, There Can Be No Accountability

Without Kaizen, There Can Be No Accountability

During the class, there was a case study discussion about a hospital that was trying to solve the problem of nurses not always scanning patient bar codes and medications 100% of the time. In the discussion, I was disappointed that an attendee fell back on saying...

By February 28, 2017 5 Comments Read More →
The Oscars, An Embarrassing Preventable Error, #Lean, and Process Improvement

The Oscars, An Embarrassing Preventable Error, #Lean, and Process Improvement

Alternative headline: “Poorly Designed Card Trips Up Beatty and Dunaway at The Oscars.” Or “A Bad Process Beats Warren Beatty Every Time.” What are the Lean lessons from this mistake?

By February 27, 2017 21 Comments Read More →
Lessons Ford & the UAW Learned in Japan in 1981 Still Apply (Even in Healthcare)

Lessons Ford & the UAW Learned in Japan in 1981 Still Apply (Even in Healthcare)

I continue sharing documents from the Don Ephlin library archive. What did Ford and the UAW learn when they visited Japan in 1981? Many of the things that made Japanese industry successful are the same things that make organizations successful with Lean today, including in healthcare.

By February 13, 2017 4 Comments Read More →
#TBT: My Reflections on Dr. Deming’s Notes from a 1987 Hospital Stay

#TBT: My Reflections on Dr. Deming’s Notes from a 1987 Hospital Stay

Today's post points to my guest blog post for the W. Edwards Deming Institute: Reflections on Dr. Deming's Hospital Notes - What Has Changed Since 1990? Why do the same problems that Dr. Deming experienced as a patient 30 years ago still happen so often today?

By February 2, 2017 3 Comments Read More →
The Heroism of Incremental Care & Incremental Improvement in Medicine & Organizations

The Heroism of Incremental Care & Incremental Improvement in Medicine & Organizations

Are there parallels between medicine and organizations when we look at the tension between heroism and the sometimes boring work of preventing problems and improving things? I comment on an article by Dr. Atul Gawande…

By January 31, 2017 1 Comments Read More →
2nd Post for the Deming Institute Blog: The Failed “Livonia Philosophy”

2nd Post for the Deming Institute Blog: The Failed “Livonia Philosophy”

Yesterday, the W. Edwards Deming Institute published the second in my series of three posts for them: "The Failure of "The Livonia Philosophy" at my GM Plant." Read more...

By January 17, 2017 0 Comments Read More →
Better Metrics & “Understanding Variation” – An Important Topic for Healthcare

Better Metrics & “Understanding Variation” – An Important Topic for Healthcare

My favorite book, as I've written about before, is not a "Lean book" -- it's Understanding Variation: The Key to Managing Chaos by Donald J. Wheeler, PhD. It might look like a book about statistics...

By January 9, 2017 3 Comments Read More →
My Post for the Deming Institute Blog: Why Dr. Deming’s Work is So Important to Me

My Post for the Deming Institute Blog: Why Dr. Deming’s Work is So Important to Me

I'm extremely honored that The W. Edwards Deming Institute published my first blog post in a series of three that I've written for them, to be published over the next month or so.

By January 6, 2017 0 Comments Read More →
Changing the Culture: Cursing Football Coaches, Attacking the Change Agent

Changing the Culture: Cursing Football Coaches, Attacking the Change Agent

John W. Parks IV, pictured at left, is a Professor of Percussion at Florida State University. He was one of my favorite people during my time as an undergraduate student at Northwestern University. I played drums in the marching band there for four years.

By December 16, 2016 4 Comments Read More →
#TBT: What CFO Magazine Wrote About #Lean in 2009

#TBT: What CFO Magazine Wrote About #Lean in 2009

I first blogged about this article back in 2009 and it’s still online:

Keen to Be Lean

The sub headline talks about hospitals being “desperate to cut costs.” Has that changed?

By December 15, 2016 2 Comments Read More →
Part 2: More From the Original 1984 NUMMI Team Member Handbook: Unions, Teams, Leaders

Part 2: More From the Original 1984 NUMMI Team Member Handbook: Unions, Teams, Leaders

Here’s Part 2 of a post about the original NUMMI Team Member Handbook from 1984 (see Part 1 here).

This, and other documents that I’ll be blogging about, are part of Don Ephlin’s UAW office papers that are archived at the Walter P. Reuther Library at Wayne State University in Detroit. Thanks to them for their assistance.

By December 5, 2016 2 Comments Read More →
Human Nature Around Incentives & Rewards… Even in North Korea?

Human Nature Around Incentives & Rewards… Even in North Korea?

Dr. W. Edwards Deming used to warn against replacing intrinsic motivation with extrinsic rewards and incentives.

Brian Joiner (author of Fourth Generation Management), who worked with Deming, warned that setting targets and quotas can lead to three things: improving the system, distorting the system, or distorting the numbers.

By November 30, 2016 7 Comments Read More →
Lean People Don’t Say Things Like “Idiot Proofing”

Lean People Don’t Say Things Like “Idiot Proofing”

I’ve long been skeptical of so-called “Lean Sigma” or “Lean Six Sigma.” And not because I’m against Six Sigma statistical methods, which are valid and helpful in solving certain difficult problems.

By November 21, 2016 8 Comments Read More →
Dr. Deming’s Legacy – Still Relevant Now

Dr. Deming’s Legacy – Still Relevant Now

This article caught my eye recently:

We Can Still Do It: Dr. Deming’s Legacy

(via LInkedIn)

By October 6, 2016 0 Comments Read More →