Tag: Deming

Podcast #222 – Erin S. DuPree, M.D., FACOG, Joint Commission Center for Transforming Healthcare

Podcast #222 – Erin S. DuPree, M.D., FACOG, Joint Commission Center for Transforming Healthcare

Joining me for episode #222 of the podcast is Erin S. DuPree, M.D., FACOG, the Chief Medical Officer and Vice President for the Joint Commission Center for Transforming Healthcare. Dr. DuPree is an OB/GYN by training, was previously the Chief Medical Officer and Senior Vice President for Medical Affairs at The Mount Sinai Medical Center in […]

Some Highlights from Last Week’s “Kaizen Live” Event at Franciscan St. Francis Health

Some Highlights from Last Week’s “Kaizen Live” Event at Franciscan St. Francis Health

Last Wednesday and Thursday, I collaborated with Joe Swartz and a countless number of his colleagues to host 24 visitors from different health systems (and an Indiana state government organization) to learn about the “Kaizen” approach to continuous improvement first hand at Joe’s health system – Franciscan St. Francis Health in Indianapolis. I tend to “take […]

Throwback Thursday: Dr. Deming’s Last Interview & Jack Welch’s Thoughts on Him

Throwback Thursday: Dr. Deming’s Last Interview & Jack Welch’s Thoughts on Him

To the left is a young baby me. I don’t think I was thinking about Dr. Deming as a baby, but thankfully my parents had a lot of intrinsic motivation to take care of me! One of the many things I admire about W. Edwards Deming is how hard he worked into his 90s. He […]

Why Would These Workplace Slogans Be Offensive to Employees?

Why Would These Workplace Slogans Be Offensive to Employees?

Reminder: I’m doing a webinar today with Dr. Greg Jacobson, CEO of KaiNexus, titled “How To Spread Continuous Improvement” and I hope you’ll join us. Register if you can attend live at 1 pm CDT or we’ll send you a link to the recording. Dr. W. Edwards Deming advised against relying on slogans and posters […]

Guest Post: The one thing Lean Six Sigma got wrong about Lean

Guest Post: The one thing Lean Six Sigma got wrong about Lean

Mark’s Note: Today’s post is a guest post by Erwin van der Koogh, who comes to us from Australia. The thoughts and opinions here are his, although I agree with enough of it to publish it here. I’ll be participating in the discussion via comments and I hope you’ll join in. By Erwin van der […]

This Chart Shows My “Kaizen Kickoff” Boosted This Hospital’s Improvement Culture

This Chart Shows My “Kaizen Kickoff” Boosted This Hospital’s Improvement Culture

I recently wrote a blog post for KaiNexus titled “How Kaizen Software Helps Me Be A Better Coach.” I’ve done a lot of Kaizen coaching with organizations and one challenge is me keeping up with their progress as a remote coach. Without the KaiNexus software, people have to manually tally up the number of improvements […]

Key Tweets from @MarkGraban – Week of March 16, 2015

Key Tweets from @MarkGraban – Week of March 16, 2015

Here’s the latest installment of “Key Tweets,” a post that summarizes some of my tweets (or retweets) from the week. Follow me @MarkGraban. See the previous installments here. If you’re reading this via email or RSS, you might get a better experience by clicking through to view it on the website because it will display article link […]

#Throwback Thursday: Creating the New American Hospital

#Throwback Thursday: Creating the New American Hospital

Today’s Throwback Thursday is a look back at a 1993 book that I purchased in 2011 on somebody’s recommendation. It was probably one of those used books you can buy for a penny on Amazon… Creating the New American Hospital: A Time for Greatness. It’s indeed available for a penny today. I had flipped through the […]

Please Help with Research Topics – Understanding Variation & Reducing Blame

Please Help with Research Topics – Understanding Variation & Reducing Blame

OK, so it’s not the kind of scientific research that involves lab coats and microscopes, but I’m doing some research that I’d like your help with. I’m looking to do some research and some interviews for writing projects related to two different topics. Understanding Variation I’ve been working with Mike Stoecklein from the ThedaCare Center […]

Why Kaizen is an Important Differentiator for Japanese Whisky

Why Kaizen is an Important Differentiator for Japanese Whisky

This article caught my attention the other day, primarily because I like scotch, whisky (and whiskey and bourbon). The Japanese love scotch whisky and have long produced a product that’s a variation of scotch — Japanese whisky (the lack of a standardized spelling for whiskey is an endless debate). I’ll settle on “whisky.” The article: Japanese […]

A Story About a Hospital Putting Safety First Over Patient Satisfaction

A Story About a Hospital Putting Safety First Over Patient Satisfaction

In yesterday’s blog post (“Safety is always our top priority” – From lip service to daily practice?“), I challenged hospital leaders to back up the “happy talk” with real action and stories about putting safety first. It’s easier said than done. I wanted to share a story from Karen Kiel-Rosser, Vice President/Quality Improvement Officer at Mary […]

By February 26, 2015 6 Comments Read More →
Key Tweets from @MarkGraban – Week of February 16, 2015, #SHS2015 Edition

Key Tweets from @MarkGraban – Week of February 16, 2015, #SHS2015 Edition

Here’s the latest installment of “Key Tweets,” a post that summarizes some of my tweets (or retweets) from the week. Follow me @MarkGraban. See the previous installments here. If you’re reading this via email or RSS, you might get a better experience by clicking through to the website because it will display article link previews, embedded photos, […]

By February 21, 2015 0 Comments Read More →
Upcoming Kaizen Workshop in Indianapolis (April)

Upcoming Kaizen Workshop in Indianapolis (April)

I’m planning two different workshops in the coming months: Boston (canceled): “Successful Lean Teams” – Personal Kanban (with Jim Benson) and Kaizen Indianapolis 4/22-23: On-site Kaizen Workshop at Franciscan St. Francis Health System Listen to Mark Read this Post (Learn More): http://cdn.audiometric.io/3802000905.mp3 New On-Site Workshop at Franciscan St. Francis Health I mentioned it the other […]

By February 12, 2015 0 Comments Read More →
The Patriots, Coach Belichick, Aspects of Lean Thinking, and Dr. Deming

The Patriots, Coach Belichick, Aspects of Lean Thinking, and Dr. Deming

Earlier this month, for the College Football Playoff championship game, I wrote about “Lessons from the Football Coaching and Leadership Styles of the Oregon Ducks and Ohio State Buckeyes.” I had found articles about both teams in the name of balance (and because both teams represented Lean-like thinking or new ways of doing things). I […]

By February 1, 2015 2 Comments Read More →
Tweets & Notes from a Patient Safety Conference

Tweets & Notes from a Patient Safety Conference

Today and tomorrow, I’m attending the “Patient Safety, Science & Technology Summit” in Irvine, California, as part of my role as a board member for the Louise H. Batz Patient Safety Foundation. I’m taking notes via Twitter and I will post some below. The conference hashtag is #PSSTS. I’ll  update this post occasionally over the next few days. […]

By January 23, 2015 0 Comments Read More →
Fear of speaking up is a broader problem, not just in military medicine

Fear of speaking up is a broader problem, not just in military medicine

Announcement: Dr. Greg Jacobson and I are doing a new webinar for KaiNexus on “More Leadership Behaviors That Create a Culture of Continuous Improvement‘” on January 27. It’s free… learn more and register here. * * * * * * * * * Here’s a troubling article from the New York Times: “Military Hospital Care […]

By January 13, 2015 3 Comments Read More →
“Four Days with Dr. Deming”

“Four Days with Dr. Deming”

I had planned on chilling out over the holidays by reading some books that aren’t related to Lean, Kaizen, etc. Novels are not normally my thing and I started reading How Doctors Think, which had been on my Kindle to-read list for a while. It stopped reading after about four chapters… might pick it up again […]

By January 7, 2015 9 Comments Read More →
A Hotel, Time Quotas, Systemic Problems, and Employees Not Having the Right Tools

A Hotel, Time Quotas, Systemic Problems, and Employees Not Having the Right Tools

I travel a lot and, thanks to my work, I’m pretty well attuned to the idea of not blaming individuals for systemic problems in an organization. Or, at least I try to be good about this. I’m human, so I slip up sometimes… like the time I wrongly blamed a bartender for a bad attitude, […]

By December 9, 2014 7 Comments Read More →
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