Tag: Deming

2nd Post for the Deming Institute Blog: The Failed “Livonia Philosophy”

2nd Post for the Deming Institute Blog: The Failed “Livonia Philosophy”






Yesterday, the W. Edwards Deming Institute published the second in my series of three posts for them: “The Failure of “The Livonia Philosophy” at my GM Plant.” Read more…






By January 17, 2017 0 Comments Read More →
Better Metrics & “Understanding Variation” – An Important Topic for Healthcare

Better Metrics & “Understanding Variation” – An Important Topic for Healthcare






My favorite book, as I’ve written about before, is not a “Lean book” — it’s Understanding Variation: The Key to Managing Chaos by Donald J. Wheeler, PhD. It might look like a book about statistics…











By January 9, 2017 0 Comments Read More →
My Post for the Deming Institute Blog: Why Dr. Deming’s Work is So Important to Me

My Post for the Deming Institute Blog: Why Dr. Deming’s Work is So Important to Me






I’m extremely honored that The W. Edwards Deming Institute published my first blog post in a series of three that I’ve written for them, to be published over the next month or so.











By January 6, 2017 0 Comments Read More →
Changing the Culture: Cursing Football Coaches, Attacking the Change Agent

Changing the Culture: Cursing Football Coaches, Attacking the Change Agent






John W. Parks IV, pictured at left, is a Professor of Percussion at Florida State University. He was one of my favorite people during my time as an undergraduate student at Northwestern University. I played drums in the marching band there for four years. That’s me on the right side of the photo below, see the red […]






By December 16, 2016 4 Comments Read More →
#TBT: What CFO Magazine Wrote About #Lean in 2009

#TBT: What CFO Magazine Wrote About #Lean in 2009






I first blogged about this article back in 2009 and it’s still online: “Keen to Be Lean“ The sub headline talks about hospitals being “desperate to cut costs.” Has that changed? I wish the motivation was more often about hospitals being “desperate to improve patient safety and quality.” Lean can address that too and should […]






By December 15, 2016 2 Comments Read More →
Part 2: More From the Original 1984 NUMMI Team Member Handbook: Unions, Teams, Leaders

Part 2: More From the Original 1984 NUMMI Team Member Handbook: Unions, Teams, Leaders






Here’s Part 2 of a post about the original NUMMI Team Member Handbook from 1984 (see Part 1 here). This, and other documents that I’ll be blogging about, are part of Don Ephlin’s UAW office papers that are archived at the Walter P. Reuther Library at Wayne State University in Detroit. Thanks to them for their […]






By December 5, 2016 2 Comments Read More →
Human Nature Around Incentives & Rewards… Even in North Korea?

Human Nature Around Incentives & Rewards… Even in North Korea?






Dr. W. Edwards Deming used to warn against replacing intrinsic motivation with extrinsic rewards and incentives. Brian Joiner (author of Fourth Generation Management), who worked with Deming, warned that setting targets and quotas can lead to three things: improving the system, distorting the system, or distorting the numbers. read more






By November 30, 2016 6 Comments Read More →
Lean People Don’t Say Things Like “Idiot Proofing”

Lean People Don’t Say Things Like “Idiot Proofing”






I’ve long been skeptical of so-called “Lean Sigma” or “Lean Six Sigma.” And not because I’m against Six Sigma statistical methods, which are valid and helpful in solving certain difficult problems. What I don’t like is the oft-stated “Lean Sigma” mantra that says something like, “Lean and Six Sigma are just tools in the improvement […]






By November 21, 2016 8 Comments Read More →
Dr. Deming’s Legacy – Still Relevant Now

Dr. Deming’s Legacy – Still Relevant Now






This article caught my eye recently:

We Can Still Do It: Dr. Deming’s Legacy

(via LInkedIn)











By October 6, 2016 0 Comments Read More →
What’s New in the 3rd Edition of Lean Hospitals? [Video]

What’s New in the 3rd Edition of Lean Hospitals? [Video]






Thanks to my friends at the ThedaCare Center for Healthcare Value for putting together this video with me, filmed at the last Lean Healthcare Transformation Summit (hope to see you there next June). The video was a chance to talk about what’s new in the 3rd edition of my book Lean Hospitals that was released in June. […]






By October 5, 2016 0 Comments Read More →
Lessons from the Wells Fargo Scandal, Mismanagement, and Gaming the Numbers

Lessons from the Wells Fargo Scandal, Mismanagement, and Gaming the Numbers






It’s been a busy fall so far. I’ve wanted to blog about the Wells Fargo scandal and management mess, but haven’t had the time to really write a comprehensive blog post about it until now. In less busy times, I might have written a 3,000 word mega post about the situation… but this isn’t that […]






By September 22, 2016 6 Comments Read More →
Key Tweets from @MarkGraban – Week of August 15, 2016: Whiskey, Deming, Brazil & Kaizen

Key Tweets from @MarkGraban – Week of August 15, 2016: Whiskey, Deming, Brazil & Kaizen






Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]






By August 19, 2016 0 Comments Read More →
Free Webinar Recording: The Real Lessons of Dr. Deming’s Red Bead Factory

Free Webinar Recording: The Real Lessons of Dr. Deming’s Red Bead Factory






I’ve written a lot about Dr. Deming’s famous “Red Bead Experiment.” As a follow up to my workshop at February’s Society for Health Systems Conference (we played the simulation with a group there), Mike and I promised to do a follow up webinar. Mike was supposed to co-facilitate the Red Bead session with me, but […]






Key Tweets from @MarkGraban – Week of June 13, 2016: Lean Healthcare Transformation Summit & More

Key Tweets from @MarkGraban – Week of June 13, 2016: Lean Healthcare Transformation Summit & More






Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]






Lean Healthcare Transformation Summit Starts Today; Past Videos of Dr. John Toussaint

Lean Healthcare Transformation Summit Starts Today; Past Videos of Dr. John Toussaint






Today’s the first day of the two-day Lean Healthcare Transformation Summit, an annual event that’s being held this year near Miami. If you’re at the Summit, please find me to say hello. You can follow the event on Twitter using hashtag #HCSummit16. I’ll be tweeting and I’ll probably share some highlights next week. read more






GM’s CEO Roger Smith Thought Toyota Had Magic, But This Was the “Secret”

GM’s CEO Roger Smith Thought Toyota Had Magic, But This Was the “Secret”






Thanks to this post by Bruce Hamilton (aka “Toast Guy” or “Old Lean Dude”), I was reminded of the old General Motors effort, spearheaded by then-CEO Roger Smith (of “Roger & Me” fame), to fully automate car factories. Their concept was the “lights-out factory” that could run without people (other than a security guard). read […]






From 1994, But Relevant Today: “Why TQM Fails” & Parallels to Lean

From 1994, But Relevant Today: “Why TQM Fails” & Parallels to Lean






Some of you reading this might remember the Total Quality Management (TQM) movement of the late 1980s and 1990s. Many would look back and label it a “fad.” As I’ve said about Lean, it’s only a fad to those who are susceptible to fads. As I blogged about in 2006, management is often prone to…











What These Nurses Had to Say About “Lean Hospitals”; Free Gift with Pre-Order

What These Nurses Had to Say About “Lean Hospitals”; Free Gift with Pre-Order






I recently learned that a company called Anderson Continuing Education offers continuing education (CE) credits for nurses related to my book Lean Hospitals. See their page for my book. I am still trying to learn more, but they will sell the book or, if you already own the book, you can just buy a quiz (that can […]