Author Archive: Mark Graban

Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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Without Kaizen, There Can Be No Accountability

Without Kaizen, There Can Be No Accountability

Last week, I had a chance to sit in on a leadership class that was co-taught by Dr. David Munch (listen to my podcast with him here).

During the class, there was a case study discussion about a hospital that was trying to solve the problem of nurses not always scanning patient bar codes and medications 100% of the time.

By February 28, 2017 0 Comments Read More →
The Oscars, An Embarrassing Preventable Error, #Lean, and Process Improvement

The Oscars, An Embarrassing Preventable Error, #Lean, and Process Improvement

Alternative headline: “Poorly Designed Card Trips Up Beatty and Dunaway at The Oscars.” Or “A Bad Process Beats Warren Beatty Every Time.”

I’m in the Los Angeles area for some consulting work the next few days. I was happy that traffic from LAX seemed light because everybody in this area was home watching the Academy Awards on TV, it seemed.

By February 27, 2017 9 Comments Read More →
Key Tweets from @MarkGraban Week of Feb 20: Simpsons Hospital, Gas Caps, Dongles

Key Tweets from @MarkGraban Week of Feb 20: Simpsons Hospital, Gas Caps, Dongles

Here’s the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff.

By February 25, 2017 0 Comments Read More →
I Was Asked to Share “Pet Peeves” About Lean (and Lean Sigma)

I Was Asked to Share “Pet Peeves” About Lean (and Lean Sigma)

Thanks to GoLeanSixSigma.com for asking me some questions for a discussion that they've posted on their website. On the pet peeves issue, I tried to address, in particular, some of the "Lean Sigma" stuff that I have blogged about here on this site...

By February 24, 2017 1 Comments Read More →
If a Surgeon or Hospital Puts Quantity over Quality, Why Call it a “Factory?”

If a Surgeon or Hospital Puts Quantity over Quality, Why Call it a “Factory?”

I get worked up about labeling a troubled surgical department as "a factory," but there are far more important issues of patient safety and hospital culture to be discussed related to a Seattle Times investigative piece.

By February 23, 2017 8 Comments Read More →
#TBT: My Podcast Interview with Joe Swartz on a Kaizen Culture in Healthcare

#TBT: My Podcast Interview with Joe Swartz on a Kaizen Culture in Healthcare

This post looks back at a podcast that I did a few years ago with Joe Swartz, talking about how he helped introduce Kaizen at Franciscan St. Francis Health and how they’ve built that culture.

By February 23, 2017 1 Comments Read More →
The Need to Consider Other Perspectives in Process Design & Kaizen

The Need to Consider Other Perspectives in Process Design & Kaizen

In this post, I describe an idea (or a suggestion?) that led to a Kaizen improvement through Catalysis (formerly known as the ThedaCare Center for Healthcare Value).

By February 22, 2017 4 Comments Read More →
Win a Free Copy of “Practicing Lean”

Win a Free Copy of “Practicing Lean”

In celebration of the paperback release of our book Practicing Lean, I am running a giveaway contest, through Amazon, that runs until February 27.

To enter, click this link and follow the instructions there.

By February 21, 2017 0 Comments Read More →
The Advice about #Lean That Your Hospital CEO Should Be Getting

The Advice about #Lean That Your Hospital CEO Should Be Getting

Art Byrne's latest book, The Lean Turnaround Action Guide, has a lot of great tips that he's trying to share, CEO to CEO. How many CEOs are reading this book and heeding his advice, in manufacturing or in healthcare?

By February 21, 2017 3 Comments Read More →
A Webinar on Thursday, #PracticingLean Summary & #Kaizen Thoughts

A Webinar on Thursday, #PracticingLean Summary & #Kaizen Thoughts

This post will point you to a few things you might be interested in: a free webinar this Thursday, some thoughts on Kaizen and "low-hanging fruit," and a summary of the book Practicing Lean.

By February 20, 2017 0 Comments Read More →
Key Tweets from @MarkGraban Week of Feb 13: Crying Jordan, Watered Down Huddle Boards

Key Tweets from @MarkGraban Week of Feb 13: Crying Jordan, Watered Down Huddle Boards

Here’s the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff. You can follow me @MarkGraban...

By February 18, 2017 0 Comments Read More →
“The Rock” Says Getting Lean is Something Anybody Can Do… If You Work At It

“The Rock” Says Getting Lean is Something Anybody Can Do… If You Work At It

Why did "The Rock" and his movie make me think about Lean? Are many individuals (or organization's) willing to put time into continuous improvement every day for 20 years? If so, the results and "after" picture seem astonishing, right?

By February 17, 2017 0 Comments Read More →
From Kaizen Live! 2016: Gemba Walk Dos and Don’ts for Leaders

From Kaizen Live! 2016: Gemba Walk Dos and Don’ts for Leaders

Mischelle McMillin, from Franciscan St. Francis Health, shares “dos and don’ts” for leaders going out to the “gemba” (the workplace). What is “the riddler” and why should you avoid being one in your efforts to create a culture of continuous improvement?

By February 16, 2017 0 Comments Read More →
Visuals vs. Visual Management, Revisited with More Examples

Visuals vs. Visual Management, Revisited with More Examples

Are "visuals" and "visual management" the same thing? Are "visuals" always Lean, necessarily? In this post, I talk about the differences using an example from a hospital and my car's dashboard.

By February 15, 2017 5 Comments Read More →
Registration is Open! “Kaizen Live!” at Franciscan St. Francis Health, May 24-25

Registration is Open! “Kaizen Live!” at Franciscan St. Francis Health, May 24-25

Registration is now open for our “Kaizen Live!” event, where you can visit Franciscan St. Francis Health in Indianapolis to see what a “culture of continuous improvement” is like in a way that will help you in creating the same for your organization.

By February 14, 2017 1 Comments Read More →
Join Us For Another “Ask Us Anything” Broadcast on Tuesday

Join Us For Another “Ask Us Anything” Broadcast on Tuesday

Dr. Greg Jacobson and I have been co-hosting a live video broadcast called “Ask Us Anything” for a while. We take questions that have been submitted by our KaiNexus community and spend about 30 minutes answering them and discussing.

By February 13, 2017 0 Comments Read More →
Lessons Ford & the UAW Learned in Japan in 1981 Still Apply (Even in Healthcare)

Lessons Ford & the UAW Learned in Japan in 1981 Still Apply (Even in Healthcare)

I continue sharing documents from the Don Ephlin library archive. What did Ford and the UAW learn when they visited Japan in 1981? Many of the things that made Japanese industry successful are the same things that make organizations successful with Lean today, including in healthcare.

By February 13, 2017 2 Comments Read More →
Key Tweets from @MarkGraban Week of Feb 6: Linda Richman, Dilbert, Pharrell, “Scrumbags”

Key Tweets from @MarkGraban Week of Feb 6: Linda Richman, Dilbert, Pharrell, “Scrumbags”

Here’s the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff. You can follow me @MarkGraban and join the fun and the conversation, but you don’t need a Twitter account to view any of this. See the previous installments of Key Tweets.

By February 11, 2017 0 Comments Read More →