Author Archive: Mark Graban

Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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What These Nurses Had to Say About “Lean Hospitals”; Free Gift with Pre-Order

What These Nurses Had to Say About “Lean Hospitals”; Free Gift with Pre-Order

I recently learned that a company called Anderson Continuing Education offers continuing education (CE) credits for nurses related to my book Lean Hospitals. See their page for my book. I am still trying to learn more, but they will sell the book or, if you already own the book, you can just buy a quiz (that can […]

Podcast #251 – Jim Huntzinger & Russ Scaffede on Lean Leadership

Podcast #251 – Jim Huntzinger & Russ Scaffede on Lean Leadership

Episode #251 is a bit different in that it’s audio shared by the good folks at Lean Frontiers. They recently hosted a webinar where Jim Huntzinger, founder and president of Lean Frontiers asked questions that answered by Russ Scaffede about Lean leadership. See their other webinars here. Russ has a lot of great wisdom and experience […]

#TBT: Toyota Helps Another Food Bank

#TBT: Toyota Helps Another Food Bank

Back in 2013, I blogged about Toyota helping the NYC Food Bank… not helping as in giving money, but helping as in sharing their expertise with the Toyota Production System. My post: Video: Toyota Helps a NYC Food Bank & Hurricane Sandy Victims There was another post from 2010 where Toyota helped a food bank serve […]

Mr. Burns From the Simpsons is, No Surprise, a Safety Hypocrite

Mr. Burns From the Simpsons is, No Surprise, a Safety Hypocrite

We can probably all use a mid-week chuckle… I used to be a die hard fan of The Simpsons. I’ve drifted away from watching the show over time, but a friend recommended that I was the season finale. The full episode is embedded below (and probably can only be seen in the U.S., sorry). My […]

Stuff I’m Reading May 2016: Bad Patient Experiences, Bad Workplaces & Burnout, Lean Sigma in the VA

Stuff I’m Reading May 2016: Bad Patient Experiences, Bad Workplaces & Burnout, Lean Sigma in the VA

As is often the case, I have too many open browser tabs full of articles that I was going to potentially blog about. This slows down my Mac (thanks, Chrome!). So, it’s time for me to clear out my backlog and a little mental overhead… to share some articles I’ve been reading with some quick notes, […]

Podcast #250 – Dr. Jack Billi & Mark Graban on #Lean in Healthcare

Podcast #250 – Dr. Jack Billi & Mark Graban on #Lean in Healthcare

Episode #250… a big round number. 250 podcasts in just under 10 years. Thanks again to Norman Bodek (my first guest and frequent guest) for the idea back in 2006. My goal with the podcasts has always been to showcase my guests. Occasionally, I take the stage or share the stage with audio of me. […]

Key Tweets from @MarkGraban – Week of May 16, 2016: Small Changes, Toyota Hospital, and More

Key Tweets from @MarkGraban – Week of May 16, 2016: Small Changes, Toyota Hospital, and More

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

NEJM Authors Double Down on Their Claim That #Lean & TPS = Taylorism

NEJM Authors Double Down on Their Claim That #Lean & TPS = Taylorism

You might remember the hubbub (and my earlier blog post) about this article that somehow appeared in the NEJM: “Medical Taylorism.” It’s sad and frustrating that people so often talk past each other in these different “debates” about Lean. Drs. Groopman and Hartzband seem unwilling to learn about Lean and TPS. They have just now doubled down on […]

Congratulations on Reducing Waiting Times, But Lean Isn’t Just About Flow or “Efficiency”

Congratulations on Reducing Waiting Times, But Lean Isn’t Just About Flow or “Efficiency”

I’m always happy to see success stories where healthcare organizations solve problems that matter through Lean concepts, practices, and principles. Today, I’m blogging about two articles I saw about this recently. One of the problems that needs to be solved in healthcare is long waiting times, whether that means waiting for care in the emergency […]

Lean Hospitals: Thoughts from a Health System C.O.O. on Lean, Purpose, and Safety

Lean Hospitals: Thoughts from a Health System C.O.O. on Lean, Purpose, and Safety

In the previous editions of my book Lean Hospitals, I’ve included case examples from Avera McKennan Hospital and Avera Health. Fred Slunecka is the former president of Avera McKennan and he is now chief operating officer for the Avera system. I talked with Fred again for the updated and revised third edition (available for pre-order now, shipping […]

J.C. Penney’s CEO on Listening to Front-Line Employees

J.C. Penney’s CEO on Listening to Front-Line Employees

After the previous CEO of JC Penney, Ron Johnson, was fired (see my post “Lack of PDSA made JCP CEO SOL?“), it seems that new CEO Marvin Ellison might be taking a different approach. See this article from FORTUNE: “The CEO Who’s Reinventing J.C. Penney.” Whereas Johnson “just thought his ideas were right,” Ellison appears to test […]

Podcast #249 – Steve Leuschel on “Lean Culture Change”

Podcast #249 – Steve Leuschel on “Lean Culture Change”

My guest for episode #249 of the podcast is Steve Leuschel, author of the book Lean Culture Change: Using a Daily Management System. You can find Steve on Twitter as @stevenleuschel. You might remember a post from January that included an excerpt from his book on “huddles.” In this episode, we discuss topics including his greatest influences, […]

Key Tweets from @MarkGraban – Week of May 9, 2016: Lean Conference, Patient Safety, My Grandfather

Key Tweets from @MarkGraban – Week of May 9, 2016: Lean Conference, Patient Safety, My Grandfather

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

New “Practicing Lean” Chapter: Andy Sheppard from McKinsey and the UK

New “Practicing Lean” Chapter: Andy Sheppard from McKinsey and the UK

As I’m documenting in the comments here, the collaborative eBook Practicing Lean has now generated about $700 of donations to the Louise Batz Patient Safety Foundation. Today, I’d like to share an excerpt from a chapter written by Andy Sheppard from the UK. His bio: Andy Sheppard helps businesses to transform their manufacturing operations, and serves as a technical […]

#TBT: Posts from This Week in Lean Blog History

#TBT: Posts from This Week in Lean Blog History

I often like to look back at posts from a particular date (or nearby dates) from the past 11 years of Lean Blogging… so here goes with some posts from roughly May 12th in different years… From May 11, 2015: Not What We Mean by Celebrating Failures [Dilbert 5/7/15] “In an organization, whether it’s a […]

These Two Things Are Designed Badly, But Nobody Gets Hurt…

These Two Things Are Designed Badly, But Nobody Gets Hurt…

Last Thursday, I flew to Ohio after my 93-year-old grandfather was moved from the hospital to hospice. He passed away peacefully Saturday morning in the company of my dad and his three siblings. So, I have a heavy heart even though he passed away after a very full and long life. I will probably blog […]

Free  Chapter – Upcoming 3rd Edition of “#Lean Hospitals”

Free Chapter – Upcoming 3rd Edition of “#Lean Hospitals”

The revised, updated, and expanded third edition of my book Lean Hospitals has been sent to the printer and copies should start shipping by mid June. I’m happy to now be offering a free PDF of the revised first chapter. You can click here to download the PDF (newsletter registration required): read more

Key Tweets from @MarkGraban – Week of May 2, 2016: Kaizen, Medical Error, & More

Key Tweets from @MarkGraban – Week of May 2, 2016: Kaizen, Medical Error, & More

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]