Author Archive: Mark Graban

Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

rss feed Facebook Twitter Google Plus LinkedIn YouTube

Author's Website →

Hospitals Can Be Like Hotels, But Safety is a Far More Important Issue

Hospitals Can Be Like Hotels, But Safety is a Far More Important Issue

This article caught my eye recently:

Skip the Fancy Towels, and Hire More Nurses

(via the NY Times)

By September 30, 2016 1 Comments Read More →
Does the Size of a Hospital Matter for Quality of Surgery?

Does the Size of a Hospital Matter for Quality of Surgery?

This article caught my eye recently:

Doctors usually think bigger hospitals offer better surgery. Turns out, we’re wrong.

(via Vox)

By September 29, 2016 0 Comments Read More →
A 2:1 Ratio of MD Time on Record Keeping to Patient Care?

A 2:1 Ratio of MD Time on Record Keeping to Patient Care?

This article caught my eye recently: For Every Hour With Patients, Doctors Spend Two Record-Keeping (via Forbes)

By September 28, 2016 0 Comments Read More →
Some Design Flaws are Annoying… Some are Deadly

Some Design Flaws are Annoying… Some are Deadly

I won’t literally be on the beach as the photo at left suggests. But, I will be away on vacation through October 9, so I was going to take some time away from the blog to enjoy the trip, recharge the ole’ batteries, etc. I won’t be working on the site over the next two […]

By September 27, 2016 0 Comments Read More →
Podcast #264 – Tyrone Butler on Lean, Six Sigma, ITIL & More

Podcast #264 – Tyrone Butler on Lean, Six Sigma, ITIL & More

My guest for Episode #264 is a friend from here in the Dallas / Fort Worth area, Tyrone Butler. He is LSS Managing Partner at his company, Butler Active Business Solutions LLC. He has a background in the Air Force, he pre-dated me at Dell Computer in the 1990s, and he’s being doing a lot of work […]

By September 26, 2016 1 Comments Read More →
Key Tweets from @MarkGraban – Week of September 19, 2016: Webinars, Old Posts, and More

Key Tweets from @MarkGraban – Week of September 19, 2016: Webinars, Old Posts, and More

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

By September 23, 2016 0 Comments Read More →
Lessons from the Wells Fargo Scandal, Mismanagement, and Gaming the Numbers

Lessons from the Wells Fargo Scandal, Mismanagement, and Gaming the Numbers

It’s been a busy fall so far. I’ve wanted to blog about the Wells Fargo scandal and management mess, but haven’t had the time to really write a comprehensive blog post about it until now. In less busy times, I might have written a 3,000 word mega post about the situation… but this isn’t that […]

By September 22, 2016 4 Comments Read More →
Podcast #263 – Pascal Dennis, “Andy & Me and the Hospital”

Podcast #263 – Pascal Dennis, “Andy & Me and the Hospital”

Joining me for Episode #263 is another returning guest, Pascal Dennis (@AuthorPascal on Twitter). He was previously a guest on Episodes #96 and #239, talking about two of his previous books (see a full list here). Today, we’re talking about his most recent book, a business novel called Andy & Me and the Hospital: Further Adventures on […]

By September 21, 2016 0 Comments Read More →
Invitation: Change Management Workshop in Austin November 2 (and our KaiNexus User Conference)

Invitation: Change Management Workshop in Austin November 2 (and our KaiNexus User Conference)

On behalf of the team at KaiNexus, I’d like to open up an invitation to join us and some of our customers in Austin this November. I’m facilitating the fun and innovative “ExperienceChange” workshop that I’ve mentioned here on the blog before. It’s a hands-on way to learn and practice valuable change management skills that […]

By September 20, 2016 0 Comments Read More →
A Webinar on Lean, PMOs, and Innovation

A Webinar on Lean, PMOs, and Innovation

Reminder — As I blogged about before, I’m doing a webinar on Thursday, sponsored by Cardinal Health, on Lean and healthcare supply chains. Register here. Later today, I’m playing the role of host for a KaiNexus webinar that’s going to be presented by one of our customers – Erin Edwards, continuous improvement manager from Four […]

By September 20, 2016 0 Comments Read More →
Guest Post: Lean Healthcare from a Family Member’s Perspective

Guest Post: Lean Healthcare from a Family Member’s Perspective

Mark’s note: Today’s guest post is Tim Piotrowski from AME – the Association for Manufacturing Excellence. Their annual conference is being held in Dallas in October. I’ll be attending on Thursday and will be teaching an optional workshop on “Kaizen: Continuous daily improvement for health care and services” on Friday morning. I hope to see you […]

By September 19, 2016 1 Comments Read More →
Key Tweets from @MarkGraban – Week of September 12, 2016: Wells Fargo, Webinars, & More

Key Tweets from @MarkGraban – Week of September 12, 2016: Wells Fargo, Webinars, & More

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

By September 16, 2016 0 Comments Read More →
Good News: UCSF to Teach #Lean to Residents

Good News: UCSF to Teach #Lean to Residents

I was happy to see this announcement the other day: UCSF to Train Residents in Lean Management and Process Improvement From the announcement: “UC San Francisco will train medical residents and fellows in Lean management principles, as part of a broader institutional commitment to continuous quality improvement. The effort is being supported in part with […]

By September 15, 2016 4 Comments Read More →
A #Lean Guy Visits a Hospital and Medical School in Chongqing, China

A #Lean Guy Visits a Hospital and Medical School in Chongqing, China

Continuing my series of blog posts about my July trip to China, today’s post is about my first significant walk through a hospital during the trip. My group had a chance to visit the First Affiliated Hospital of Chongqing Medical University. It’s, of course, located in the city of Chongqing, which we reached via a flight from […]

By September 14, 2016 3 Comments Read More →
#TBT: Talking to a Friend of Captain “Sully” About Patient Safety

#TBT: Talking to a Friend of Captain “Sully” About Patient Safety

OK, it’s Tuesday… “Throwback Tuesday.” I’ll make that a thing. Somebody I really appreciated getting to know, before her retirement from healthcare improvement work, was Naida Grunden. She wrote or co-authored two fantastic Lean healthcare books: The Pittsburgh Way to Efficient Healthcare: Improving Patient Care Using Toyota Based Methods (an early addition to the literature) […]

By September 13, 2016 0 Comments Read More →
Podcast #262 – Steven J. Spear, “Beyond the Jargon” of Lean and Improvement

Podcast #262 – Steven J. Spear, “Beyond the Jargon” of Lean and Improvement

My guest for Episode #262 is Steven J. Spear (@stevenjspear on Twitter). He is author of the fantastic book The High-Velocity Edge: How Market Leaders Leverage Operational Excellence to Beat the Competition. He’s a Senior Lecturer at the MIT Sloan School of Management and recently taught a summer course on Lean and Six Sigma for the […]

By September 12, 2016 4 Comments Read More →
Key Tweets from @MarkGraban – Week of September 5, 2016: Sully, Apple, Blame

Key Tweets from @MarkGraban – Week of September 5, 2016: Sully, Apple, Blame

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

By September 10, 2016 0 Comments Read More →
Free Download: Process Tracking Letters for Lean Daily Management Boards

Free Download: Process Tracking Letters for Lean Daily Management Boards

I want to thank StoreSMART for continuing to be an advertiser here on the blog for another three months. Check out their different products that are useful for Lean metrics boards, visual management, 5S and other purposes. When I visit hospitals and work with them, I often see boards in different departments, with some variation […]

By September 9, 2016 0 Comments Read More →