By February 6, 2013 2 Comments Read More →

Podcast #165 – Chris Vogel, Lean in Adminstrative Settings: Office & Financial

MP3 File (run time 30:19)

ChrisVogel1My guest for episode #165 is Chris Vogel, President & CEO of Compass Affiliates. I’ve met Chris before at an LEI Lean Transformation Summit and he is doing a learning session at this year’s Summit, to be held March 13 and 14 in Orlando. Chris specalizes in the Development of Lean Leaders and Administrative Lean. He has over 15 years of Lean Administrative and Process Improvement experience.

During his 15 years at Wells Fargo, Chris led and used Lean to transform a division of Wells Fargo with 1,200 staff members. In our discussion, we’ll talk about applying Lean to settings outside of manufacturing, including mortgage processing and tbe government. I think this discussion will help reinforce the idea that Lean is Lean and Lean leadership is Lean leadership, regardless of the setting.

In the episode, Chris says that “standardized work is misunderstood… it’s not equal to creating documentation and it’s not a constraint.” He emphasizes that standardized work is exactly the thing that allows people to “customize more quickly” when they have to.

For a link to this episode, refer people to

Learn more about the Healthcare Value Network, the ThedaCare Center for Healthcare Value, and their annual Lean Healthcare Transformation Summit.

For earlier episodes, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple iTunes.

You can use the player (use the VCR-type controls) at the top of the post to listen to a streaming version of the podcast (or click here for the streaming audio and RSS subscription). The streaming link is faster for one-time listening (hardly any delay to start listening). Or you can use the download link to put it on your iPod or other MP3 player.

A new way to listen to free streaming episodes of the podcast: Download the free Stitcher app and use promo code LEANBLOG for a chance to win $100.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at [email protected] or you can call and leave a voicemail by calling the “Lean Line” at (817) 776-LEAN (817-776-5326) or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

Disclosure: I am a former employee of LEI and currently serve as a faculty member.

Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment (or click through to the blog if you’re reading via email or RSS).

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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2 Comments on "Podcast #165 – Chris Vogel, Lean in Adminstrative Settings: Office & Financial"

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  1. Franklin Choate says:

    Mark – I am your Andon. The blog link and player queue up your previous podcast, #164. Not #165 with Chris. Look forward to listening. Warm Regards, Franklin

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