Thanks to my friend Matt May (check out his new book The Laws of Subtraction) for hosting “5 Questions” about my latest book Healthcare Kaizen. Matt asked some great questions and I hope you enjoy the discussion.
What are the most significant differences between Lean Hospitals and Healthcare Kaizen?
In the Foreword, Masaaki Imai (author of Gemba Kaizen) states that he’s disappointed in the speed at which Kaizen is being embraced and adopted in the West. What’s your take?
We are constantly trying to make Kaizen “quick and easy.” Why do we do that? It seems to be the antithesis of the principle and practice. Is speed and difficulty the major obstacles (see Question 2) in the minds of Western managers? If not, what is?
What surprising insights or learnings did you realize in writing this book? Why were they so powerful?
What is the one thing you want readers to take away from Healthcare Kaizen?
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