7 Things Leaders Need to do to Institute a Culture of Continuous Improvement

Thanks to ExecutiveInsight for publishing my article: “Instituting a Culture of Continuous Improvement:  Kaizen encourages low-impact improvements that can have a big payoff for healthcare providers.”

The principles of kaizen are not that complicated. But, organizations do require discipline and leadership to create a lasting and meaningful culture of continuous improvement.  What are some things that leaders can do, whether they are a front-line manager or a CEO? The general tips are the same, regardless of your role.

You can read the whole story and read the 7 things leaders need to do  here.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.


  1. Robert Drescher says

    Great message Mark to bad the host site doesn’t think beyond US borders, someone should tell them that most of the world’s business leaders can and do read English today. It is funny how those promoting Global marketplaces don’t believe it it themselves.

  2. Mary Schlosser says

    Great content, Mark, as usual.

    However, that’s one of the first times I’ve seen entries on a list all numbered “1.” Was that intentional (giving them all equal importance)?

    1. Robert Drescher says

      Hi Mary

      I can answer that for Mark it is because they are equally important. It is never just one thing that matters and if you put greater emphasis on one issue the lower ones get ignored, good old human nature.

      1. Mark Graban

        I’m guessing that’s a browser glitch of some sorts, Mary — I see them as #1 through #7.

        I like the idea (love it, actually) that all seven are of equal importance… but I wasn’t that clever to write it that way.

        It should really maybe bullet points instead of 1 through 7, because they aren’t in any rank order or priority, I guess.

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