7 Things Leaders Need to do to Institute a Culture of Continuous Improvement


Thanks to ExecutiveInsight for publishing my article: “Instituting a Culture of Continuous Improvement:  Kaizen encourages low-impact improvements that can have a big payoff for healthcare providers.”

The principles of kaizen are not that complicated. But, organizations do require discipline and leadership to create a lasting and meaningful culture of continuous improvement.  What are some things that leaders can do, whether they are a front-line manager or a CEO? The general tips are the same, regardless of your role.

You can read the whole story and read the 7 things leaders need to do  here.

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


  1. Great message Mark to bad the host site doesn’t think beyond US borders, someone should tell them that most of the world’s business leaders can and do read English today. It is funny how those promoting Global marketplaces don’t believe it it themselves.

  2. Great content, Mark, as usual.

    However, that’s one of the first times I’ve seen entries on a list all numbered “1.” Was that intentional (giving them all equal importance)?

    • Hi Mary

      I can answer that for Mark it is because they are equally important. It is never just one thing that matters and if you put greater emphasis on one issue the lower ones get ignored, good old human nature.

      • I’m guessing that’s a browser glitch of some sorts, Mary — I see them as #1 through #7.

        I like the idea (love it, actually) that all seven are of equal importance… but I wasn’t that clever to write it that way.

        It should really maybe bullet points instead of 1 through 7, because they aren’t in any rank order or priority, I guess.


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