By December 4, 2008 1 Comments Read More →

Sponsored Post: Customer Loyalty White Paper

Improve Business Performance and Customer Loyalty in 5 Steps, Free Infor White Paper

I’ll be back tomorrow with a regular blog post. I’ve been swamped this week starting a new hospital project. For now, please check out this and other sponsored (free) white papers through

Improve Business Performance and Customer Loyalty in 5 Steps

Learn how to adopt and rethink your key business metrics, focus on continual innovation and improve quality and delivery performance.

Rather than trying to compete strictly by reducing costs, manufacturers must stay close to their customers, understanding and exploiting the unique value they have to offer in their marketplace. As SMB manufacturers get more sophisticated and fight back, they can take charge of their market by considering 5 steps to improving business performance and sustaining customer loyalty:

  • Continuous measurement and improvement
  • Product innovation and quality
  • Delivery speed and agility
  • Lean and “green”
  • Proactive alert and exception management

Read this white paper to get the details behind each of the 5 steps. They are presented with a brief discussion and examples of its impact.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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1 Comment on "Sponsored Post: Customer Loyalty White Paper"

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  1. Neutron Jerk says:

    Alex Taylor at Fortune wrote a really good pre-post-mortem of GM:


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