I’m sorry it’s been a while (two months!!) since I had a Podcast episode. After the break, I’m ready to start a new series — should be able to get back to a weekly or bi-weekly schedule for a while now, I have four more episodes recorded and some great guests lined up for after that. Thanks for your patience.

Podcast Episode #51 is the first part of a two-parter (part 2 here) with retired Lt. Randy Russell of the Jacksonville Sheriff’s Office, an innovator in the use of Lean methods for improving law enforcement. Starting in 2004, the Jacksonville Sheriff’s Office began using Lean as a continuous improvement program. In the podcast, Randy describes their journey and the improvements that have greatly contributed to providing more time and resources for the officers to use in protecting the community. As in healthcare, the real opportunity for Lean is not using isolated tools in a trivial way, but rather in ways that save lives and provide more time for officers to be out on the streets adding value, instead of dealing with waste. It sounds like a nearly direct parallel to using Lean in hospitals to free up time for nurses to care for patients.

Randy’s company, Hyperformance Enterprises, LLC, operates a Lean consulting and training division that can be found online at www.improvementors.com. Randy’s interests include waste identification and elimination, process improvement, transactional systems, and strategic alignment. His hands-on experience with Lean in a broad array of settings as the former Chairman of the (47+ member) Jacksonville Lean Consortium and his two decade career as a law enforcement commander and lead security planner for a Super Bowl provides valuable added experience and insights when it comes to dealing with sensitive and complex projects.

For earlier episodes, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple iTunes.

You can use the player (use the VCR-type controls) below to listen to a “streaming” version of the podcast (or click here for the streaming audio and RSS subscription). The streaming link is faster for one-time listening (hardly any delay to start listening). Or you can use the download link to put it on your iPod or other MP3 player.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the “Lean Line” at (817) 776-LEAN (817-776-5326) or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

Subscribe via RSS Lean Blog Main Page Podcast Message Board

About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology, focused on improving quality and patient safety, improving access, reducing costs, and fully engaging healthcare professionals. He is also the Chief Improvement Officer for KaiNexus.

Tagged as: Government