By October 15, 2008 2 Comments Read More →

LeanBlog Podcast #51 – Randy Russell, Lean in Law Enforcement

I’m sorry it’s been a while (two months!!) since I had a Podcast episode. After the break, I’m ready to start a new series — should be able to get back to a weekly or bi-weekly schedule for a while now, I have four more episodes recorded and some great guests lined up for after that. Thanks for your patience.

Podcast Episode #51 is the first part of a two-parter (listen to part 2 here) with retired Lt. Randy Russell of the Jacksonville Sheriff’s Office, an innovator in the use of Lean methods for improving law enforcement. Starting in 2004, the Jacksonville Sheriff’s Office began using Lean as a continuous improvement program. In the podcast, Randy describes their journey and the improvements that have greatly contributed to providing more time and resources for the officers to use in protecting the community. As in healthcare, the real opportunity for Lean is not using isolated tools in a trivial way, but rather in ways that save lives and provide more time for officers to be out on the streets adding value, instead of dealing with waste. It sounds like a nearly direct parallel to using Lean in hospitals to free up time for nurses to care for patients.

Randy’s company, Hyperformance Enterprises, LLC, operates a Lean consulting and training division. Randy’s interests include waste identification and elimination, process improvement, transactional systems, and strategic alignment. His hands-on experience with Lean in a broad array of settings as the former Chairman of the (47+ member) Jacksonville Lean Consortium and his two decade career as a law enforcement commander and lead security planner for a Super Bowl provides valuable added experience and insights when it comes to dealing with sensitive and complex projects.

Click to play:

MP3 File

For earlier episodes, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple iTunes.

Episode 51 Key Points and Links:

If you have feedback on the podcast, or any questions for me or my guests, you can email me at or you can call and leave a voicemail by calling the “Lean Line” at (817) 776-LEAN (817-776-5326) or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to be notified about posts via email. Learn more about Mark Graban’s speaking, writing, and consulting.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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2 Comments on "LeanBlog Podcast #51 – Randy Russell, Lean in Law Enforcement"

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  1. Anonymous says:

    Hi Mark,

    I've had trouble downloading this podcast for some reason. Have attempted it in Firefox & some 3rd party download managers both to no avail, with the podcast not initiating properly. Have others had the a similiar issue, is it just me?

    Thanks in advance,

  2. Mark Graban says:

    Sorry Mike. Try again, it’s fixed. I had the file name uploaded with a typo.

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