Episode #49 is another conversation with Dr. Gwendolyn Galsworth, who you might remember from Episode #26 last year and Episode #45, which was the first part of this conversation. In this episode, we talk about “Visual Displays,” a topic from her Shingo Award-winning book Visual Workplace, Visual Thinking: Creating Enterprise Excellence Through the Technologies of the Visual Workplace. Gwendolyn established Quality Methods International (QMI) in 1991 as a consulting, training and research firm, specializing in the Visual Workplace.
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Episode #49 Key Words and Links:
- “Leaders of improvement” – a phrase Gwen learned in Japan
- Managers of improvement — not “supervisor”
- Manege — french word, to handle, to control, to clean house, to train horses
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