A line in the introduction struck me:
“Strategy deployment is the antithesis to ‘command and control,’ still our predominant mental model and the reason the cartoon Dilbert is so popular. Command and control can suck the zest and meaning out of work…. ‘Very strange,’ my sensei once said, ‘In North America you manage business the way the Soviets managed their economy.”
That reminded me of a thought I also had a long time ago and a blog post from a while back about the Soviet nature of many businesses. It also makes me think of a book I’ve wanted to read for a while, Freedom from Command & Control: Rethinking Management for Lean Service.
Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to receive posts via email.
Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.