Here’s a story from a small company that’s grown from $3m to $10m in revenue, in part due to Lean methods, but also due to apparent notions of “respect” for employees and customers. There are always a lot of Lean examples from Wisconsin.
The CEO of the family-owned company says:
“I’m only 1/70th of the success,” said Isbister candidly. “Our focus is on employing the best people, treating them well and giving them the opportunity to use their brains.” That approach has helped build long-term relationships and respect with customers, an identified top priority for the company.
They talk about Lean methods the company used:
Ongoing education is part of being a General MetalWorks employee. All employees are instructed in Lean Manufacturing training, and the company uses Value Stream Mapping initiatives.
It’s instructive that ALL employees are trained in Lean, not just the managers. I’m reading a lot into a short article, but it sounds like the folks at GMW understand not just Lean tools (like VSM), but also the people and leadership sides of Lean and the Toyota Way.
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology, focused on improving quality and patient safety, improving access, reducing costs, and fully engaging healthcare professionals. He is also the Chief Improvement Officer for KaiNexus.
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{ 1 comment… read it below or add one }
Great story. The respect for people side of Lean and continuous improvement in general is too often forgotten. I don’t care how well tools are applied… if you don’t win the hearts and minds of the people you are working with and impacting you will almost certainly fail in the long run.
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