Here’s a story from a small company that’s grown from $3m to $10m in revenue, in part due to Lean methods, but also due to apparent notions of “respect” for employees and customers. There are always a lot of Lean examples from Wisconsin.
The CEO of the family-owned company says:
“I’m only 1/70th of the success,” said Isbister candidly. “Our focus is on employing the best people, treating them well and giving them the opportunity to use their brains.” That approach has helped build long-term relationships and respect with customers, an identified top priority for the company.
They talk about Lean methods the company used:
Ongoing education is part of being a General MetalWorks employee. All employees are instructed in Lean Manufacturing training, and the company uses Value Stream Mapping initiatives.
It’s instructive that ALL employees are trained in Lean, not just the managers. I’m reading a lot into a short article, but it sounds like the folks at GMW understand not just Lean tools (like VSM), but also the people and leadership sides of Lean and the Toyota Way.
Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to receive posts via email.
Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.