Tag: Culture

There's a triangle diagram on the TSSC webpage that describes an "integrated system" that consists of: technical methods, managerial methods, philosophy. All of this is "focused on people development," Jamie told me for the book. The model starts with people and human development in the middle, as "people are the most valuable resource," says Bonini.

In my time working with hospitals, I've always been very sympathetic to front-line nurses (and other staff). They are far too often overburdened and...

At KaiNexus, we love our customers and we're constantly impressed by what they're saying and, more importantly,what they're doing and accomplishing. We recently published a...

Yesterday, I wrote Part 1 of this post on the Cleveland Clinic Improvement Model. Part 1 covered the left hand half of the model, with...

Back in November, I had a chance to meet Nate Hurle, from Cleveland Clinic, as he was giving a presentation about their work with...

Hopefully you've already seen the famed 1980 NBC documentary "If Japan Can, Why Can't We?" that featured Dr. W. Edwards Deming. I posted a link to the video and some notes on Part 1 of the broadcast. Today, I'd like to blog about Part 3 of the program...

Humility is an important part of the Lean management philosophy... it also means being willing to admit that there is a problem. Humility means "we don't really know so we must understand and then try many things to see if we have the right solution."

I've worked with a lot of companies whose primary operational strategy boils down to "cut costs". Others on Mark's blog have written about the many unintended consequences of cutting costs as a myopic strategy. But I'd like to share a trend among small manufacturers I've seen...

Labor Day is Monday, so maybe it's appropriate that my guest for episode #228 of the podcast is Zeynep Ton, an Adjunct Associate Professor...

Many of you might not care, but it's football season. Major college football starts tomorrow night and the NFL kicks off their season next...

I'm a big nerd in that I love reading newspapers basically cover to cover. I'm a nerd in many ways, I guess. You don't...

Jack Dorsey is well known among tech circles, as a co-founder of Twitter (he's @Jack) and, now, as the CEO of Square. I'm a...