Tag: Healthcare

A few of you sent me this sad article from the Wall St. Journal:  "'People Are Dying Here': Federal Hospitals Fail Tribes."  I feel like I've some variation of this article and exposé many times over. Sometimes, it's some form of government medicine (active duty military medicine, the VA, or another country) or it's a similar sad story from the private healthcare sector (be it non-profit or for-profit).

When I first shifted into healthcare in 2005, many people recommended the book Hardwiring Excellence by Quint Studer. I read it and posted a few thoughts...

Mark's Note: Today's guest post was written in partnership with the Society for Health Systems, an organization I highly recommend to those who work...

Last month, I saw this article from the publication Hospitals & Health Networks (H&HN), where they summarized a speech given by the legendary Dr....

If you're in Iowa or one of the nearby states, you might be interested in this event being held by the Iowa Lean Consortium:...

Another in the series of "do words matter?" posts... do phrases like "Lean Transformation" resonate as much as "Business Transformation?"

In this post, I write about a phrase that I heard many times when visiting Franciscan St. Francis Health in Indianapolis. How can this phrase help us challenge ourselves and to find positive solutions instead of barriers and obstacles?

At the recent Lean Healthcare Transformation Summit, there were thought provoking presentations... and we had many discussions about the role of incremental improvement vs. redesign or transformation. And, lots of discussions about imitating vs. innovating... so I explore those themes in this post.

In this post, I share some thoughts and build upon one of the presentations at last week's Lean Healthcare Transformation Summit, where, Tim Pehrson, a regional CEO for Intermountain Healthcare, talked about how they piloted a continuous improvement process in one region... and how they're now spreading it throughout the system. This leads to confusion, in online discussion, about terms like projects, suggestions, ideas, and such...

How big is the opportunity for improvement in healthcare? As Dr. Toussaint's hand gesture, above, indicates... it's a huge opportunity. There's a huge need. What's...

Check out the archive of a webinar, co-presented with Steve Thompson of Cardinal Health, on June 20...

On Saturday, I visited a clinic housed in a retail pharmacy... my symptoms turned out to be caused by an ear infection. The nurse practitioner ended up explaining some symptoms of a poorly-implemented IT system and what sounds like some other management dysfunctions. I jokingly offered to bill her for a counseling session.