I sometimes do a “What I’m Reading” post where I share links to good stuff I’ve read recently. Today, I’m dedicating such a post to some recent missives from my friend Paul Levy and his excellent blog, “Not Running a…
I generally love the Apple Stores for their customer service and environment, as a primary Mac user for the past four years. You may have read stories about how executives from the Apple Store have been working with Stanford Hospital…
Here is a transcript of last week’s podcast with Eric Ries talking about the impact that Toyota legend Taiichi Ohno had on his work and the Lean Startup movement. This discussion took place just after the 100th anniversary of Mr.…
Episode #142 brings us a returning guest (#115), Eric Ries, author of the best-selling book The Lean Startup: How Today’s Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses. In the book, Eric cites the work of Taiichi Ohno, including the “5…
Hat tip to John Shook and the Lean Enterprise Institute for pointing this out via his email newsletter — today would have been the 100th birthday of Taiichi Ohno, usually credited as one of the creators of the Toyota Production…
Listen: Episode #137 is a chat with Jerry Bussell, founder of the Jacksonville Lean Consortium. I’ve met and talked with Jerry many times through LEI, so I’m thrilled to finally get him on the podcast. Jerry is a retired Medtronic…
Updated: There’s now a link to the GBMP video at the bottom of the post. I have long admired the Lean work of Sami Bahri, DDS and I consider him a friend (and have had a chance to visit his…
I recently “fired” my primary care physician. I’m lucky to not have to go to the doctor very often, but the last few times I did, I had to wait more than an hour beyond my scheduled appointment time (in…
Here’s yet another article with the lazy “Lean and Mean” cliche’ in the headline: “Make Your Physician Practice a Lean, Mean Healing Machine.” Real Lean isn’t mean toward patients or staff or physicians. It’s a shame the headline had to…
I was running errands around Boston last Saturday, preparing for our move back to Texas (as my wife finishes her 12 month grad school program). In the course of these errands, I had some thoughts about Lean or related to…
Due out in June is a book that I think will be an important one for the Lean Healthcare movement. That book is about the Lean journey of the Wisconsin health system ThedaCare. It’s called On the Mend: Transforming Healthcare…
I’m a bit hesitant to blog about a bad experience with a doctor’s office and waiting time. There are multiple “draft” posts I’ve started to write, left saved out there without being published, as it seems a bit like a…
