DARN-CAT helps coaches recognize different kinds of change talk. These Lean leadership examples show how listening can clarify motivation, readiness, and practical barriers to improvement.
A few of you sent me this sad article from the Wall St. Journal:
"'People Are Dying Here': Federal Hospitals Fail Tribes."
I feel like I've some variation of this article and exposé many times over. Sometimes, it's some form of government medicine (active duty military medicine, the VA, or another country) or it's a similar sad story from the private healthcare sector (be it non-profit or for-profit).
Happy Monday everyone. Regular readers know I took some time away from the blog in advance of the 4th of July holiday. I planned on getting back to my regular daily blogging today, but I had a great time with…
Last month, I saw this article from the publication Hospitals & Health Networks (H&HN), where they summarized a speech given by the legendary Dr. Don Berwick at the National Patient Safety Foundation annual conference: Don Berwick’s 7 Roadblocks to Improving…
In today's post, Jason Morin, from XPO Logistics, writes a review of Jim Lancaster's recent book "The Work of Management," published by the Lean Enterprise Institute. Jim Lancaster is CEO of Lantech and the book tells the story of their Lean journey and their evolution over time.
Another in the series of "do words matter?" posts... do phrases like "Lean Transformation" resonate as much as "Business Transformation?"
At the recent Lean Healthcare Transformation Summit, there were thought provoking presentations... and we had many discussions about the role of incremental improvement vs. redesign or transformation. And, lots of discussions about imitating vs. innovating... so I explore those themes in this post.
In this post, I share some thoughts and build upon one of the presentations at last week's Lean Healthcare Transformation Summit, where, Tim Pehrson, a regional CEO for Intermountain Healthcare, talked about how they piloted a continuous improvement process in one region... and how they're now spreading it throughout the system. This leads to confusion, in online discussion, about terms like projects, suggestions, ideas, and such...
On Saturday, I visited a clinic housed in a retail pharmacy... my symptoms turned out to be caused by an ear infection. The nurse practitioner ended up explaining some symptoms of a poorly-implemented IT system and what sounds like some other management dysfunctions. I jokingly offered to bill her for a counseling session.
For one last day, I’m at the 8th annual Lean Healthcare Transformation Summit in Palm Springs, California. See my notes from Day 1 in yesterday’s blog post. Follow on Twitter using the hashtag #HCSummit2017. If you’re here at the event, please…
This week, I’m in Palm Springs for the annual Lean Healthcare Transformation Summit. Follow along on Twitter using hashtag #HCSummit17. Today, I’m teaching my “Better Metrics” workshop for the third time this year. This page has some additional resources for attendees (the…
There are many helpful videos on YouTube with great illustrations of Kaizen and continuous improvement mindsets and principles. In this post, I’m going to share three videos: Kaizen Upon Kaizen in a Team In this video, Ashley explains how a Kaizen…
