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TWI Webcast this Week

IndustryWeek : Foundations of the Toyota Production System: Establish Standardized Work & Sustain Your Lean Initiative with TWI Training I’m hoping to attend this online, or at least I’ll watch the archive. This Webcast will also feature Patrick Graupp, who…

"It’s Okay To Be The Boss"

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I wrote about the “Ask Me Why” button last week and here’s another one I’ve meant to write about for a while. My wife was given this button at a work event where somebody talked about leadership. The simple button…

5 Whys Survey Full Free-Form Responses

Following up again on the “5 Whys” survey, I’m still planning on going through and categorizing the analyzing the full responses, but I wanted to go ahead and release the full text of the responses. Download the PDF here. Example…

"An Organizational Accident"

‘Chicago Way’ is no way to run mass-transit system It’s something I’ve written about before, about how the media and the public tend to blame individuals, or at least we want a scapegoat. Who screwed up? Whose fault? This has…

Innovation and Lean

Together We Innovate The WSJ has a Saturday report section on business and innovation, including the article I’ve linked to here (which can also be found here for free). Lean and a focus on process and standardized work is sometimes…

A Good Quote (from 1882!)

I’m prepping for a presentation I’m giving next week on Lean leadership styles and I ran across tihs great quote that John Shook shared at his presentation at the Global Lean Healthcare Summit earlier this year. I wanted to share…

Lean and Media Companies?

I received an email from Norway, asking a question I couldn’t answer, so I’m turning it to the blog readers: [ I work for a] European media group based in Norway . We have around 8.500 employees and operations in…

From Autos to Healthcare

In Shift, Auto Workers Flee to Health-Care Jobs – WSJ.com: This story caught my ear, first, when I heard it on the Wall Street Journal This Morning radio show (XM channel 167), even though the host had a bit of…

Bad Systems: TSA at DFW Terminal A

I’m going to try to tie this into Lean, or so I think. I had the most mind-numbing experience at the Dallas-Fort Worth International Airport (my home airport, Terminal A, near gate A35, last Monday night (Labor Day). As I…

Relying on Memory Leads to Errors

Patient Safety Blog – Telling Our Stories Here is an unfortunate story about a surgeon operating on the wrong side of an 86 year-old man, who died sooner after. There’s no clear cause-and-effect between that error and death: The surgeon…

Duct Taping the Dreamliner

Flightblogger: Temporary Fasteners Causing Major Problems for 787 Program Ok, so Boeing isn’t using duct tape in their efforts to cobble together the first Dreamliner plane. But, this blog report I’ve linked to says they were using: “… over-the-counter parts…