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Waste in Philly Pharmacies

Phila. health agency in disarray | Philadelphia Inquirer | 09/26/2007 I saw this in the news as I was leaving Philly earlier this week. Would you run your manufacturing warehouse like this? Dell keeps better track of computer parts than…

UAW / GM Reach Deal

Deal helps GM narrow labor cost gap: I’m not going to spend too much time reading about or writing about the strike, since it’s not really a Lean issue. From the Detroit News: “But the new contract can only do…

Heijunka for Airport Security?

TSA considers reservations for airport security – USATODAY.com I’m not normally a fan of the TSA, but this proposal actually seems somewhat reasonable and reminds me of the Lean concept of “heijunka,” or level loading of a process. A steady…

TWI Webcast this Week

IndustryWeek : Foundations of the Toyota Production System: Establish Standardized Work & Sustain Your Lean Initiative with TWI Training I’m hoping to attend this online, or at least I’ll watch the archive. This Webcast will also feature Patrick Graupp, who…

"It’s Okay To Be The Boss"

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I wrote about the “Ask Me Why” button last week and here’s another one I’ve meant to write about for a while. My wife was given this button at a work event where somebody talked about leadership. The simple button…

5 Whys Survey Full Free-Form Responses

Following up again on the “5 Whys” survey, I’m still planning on going through and categorizing the analyzing the full responses, but I wanted to go ahead and release the full text of the responses. Download the PDF here. Example…

"An Organizational Accident"

‘Chicago Way’ is no way to run mass-transit system It’s something I’ve written about before, about how the media and the public tend to blame individuals, or at least we want a scapegoat. Who screwed up? Whose fault? This has…

Innovation and Lean

Together We Innovate The WSJ has a Saturday report section on business and innovation, including the article I’ve linked to here (which can also be found here for free). Lean and a focus on process and standardized work is sometimes…

A Good Quote (from 1882!)

I’m prepping for a presentation I’m giving next week on Lean leadership styles and I ran across tihs great quote that John Shook shared at his presentation at the Global Lean Healthcare Summit earlier this year. I wanted to share…

Lean and Media Companies?

I received an email from Norway, asking a question I couldn’t answer, so I’m turning it to the blog readers: [ I work for a] European media group based in Norway . We have around 8.500 employees and operations in…