5 Whys Survey Full Free-Form Responses

1
0

Following up again on the “5 Whys” survey, I'm still planning on going through and categorizing the analyzing the full responses, but I wanted to go ahead and release the full text of the responses.

Download the PDF here.

Example response (each bullet is a “why?” response):

Top Reason: Lack of crisis

  • Why? Employees at all levels do not have a sense of urgency
  • Why? They do not understand the real drivers of the business
  • Why? We do not do a good job of educating them
  • Why? We don't understand what metrics would have the biggest impact on their perception of the business
  • Why? We are don't know how to communicate them correctly

The fifth response doesn't seem like a “why” response to the 4th response… it's more of an elaboration on that challenge. “Not knowing how to communicate metrics that have the biggest impact on employees' perception of the business” is more of a root cause of Lean implementation challenges than “lack of employee buy-in.” I think looking at those responses paints a much more complete view of why we struggle with Lean instead of pointing fingers.

The results make for interesting reading. It's a lot to take in.

If you have any comments about trends or specific responses, click “comments” to participate or click on the “5 Whys Survey” link, below, to catch up on what this survey was inspired by.

Subscribe via RSS | Lean Blog Main Page | Podcast | Twitter @MarkGraban

Please check out my main blog page at www.leanblog.org

The RSS feed content you are reading is copyrighted by the author, Mark Graban.

, , , on the author's copyright.


What do you think? Please scroll down (or click) to post a comment. Or please share the post with your thoughts on LinkedIn – and follow me or connect with me there.

Did you like this post? Make sure you don't miss a post or podcast — Subscribe to get notified about posts via email daily or weekly.


Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation:

Get New Posts Sent To You

Select list(s):
Previous articleDelegation is Not "Buck Passing"
Next articleLooking for Muda in Hospitals
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.