Today is, of course, election day in the United States. Here is a post with some random thoughts. I was fortunate in that I was able to vote in person, early in Texas last month (that is my permanent home…
Joining me today for Episode #383 of the podcast is Patrick Anderson, the CEO of the Rural Alaska Community Action Program, Inc. (or “RurAL CAP”). Patrick was previously a guest way back in Episodes #53 and #71. Patrick returns to…
In this Lean Blog Podcast episode, Tom Peters reflects on leading through the chaos of COVID-19. He shares why people-first leadership, training, kindness, and trust become non-negotiable during crisis. I’m really excited to be speaking to my guest for Episode…
“You can’t teach children of color and not stand up to the injustices against them!” YES! I thought as the words showed up in my social media feed. I immediately shared it as it spoke to me… but then I…
tl;dr: Airlines, including American and Delta say that masks are “required” on board, but enforcement of this supposed requirement is spotty, at best. It would be more accurate to say they’re “requested” or “recommended.” But, a new announcement promises tougher…
The past few months have been an anxious and contemplative time. I’ve been worried about the coronavirus / Covid-19 and the possible impact on my health or my family’s health. But, I’m blessed, as we have our health and this…
I was asked by a writer for Forbes.com to share some thoughts on re-opening workplaces safely (or as safely as reasonably possible). Here is that piece: Key Steps To Assess When (And If) To Bring Employees Back To The Office…
Thanks as always to Ryan McCormack for this… Healthcare – Creating Value for Patients Customer Experience practices are being more widely adopted in healthcare. Patient satisfaction surveys are no longer enough to put the patient experience at the centre of care.…
I’m looking forward to the new book by my friend Katie Anderson, due out in July: Learning to Lead, Leading to Learn: Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning You can now pre-order the paperback or…
Thanks to Emily Elrod for inviting me to do a video chat webinar as part of a series that she has been running recently on “surviving quarantine by spreading life.” It was done on Thursday 5/7 at 4:30 pm ET.…
I was really excited to learn about the new book by Dan Heath, so I pre-ordered it at the start of March. The new book is Upstream: The Quest to Solve Problems Before They Happen. You might know of Dan…
As organizations like UMass Memorial Health surpass hundreds of thousands–and even millions of kaizens, it’s worth pausing to reflect on what those numbers really mean for culture, leadership, and improvement. Toyota famously documented millions of employee suggestions over decades. More…
