I absolutely loved the first season of the show “Ted Lasso” (available streaming through Apple TV+). If you’re not familiar, here is a preview: Unlike my “Lean Whiskey” collaborator Jamie Flinchbaugh, I don’t follow soccer, a.k.a. football — American MLS,…
Scroll down for video, how to subscribe, transcript, and more My guest for Episode #420 of the Lean Blog Interviews Podcast is Katie Anderson, appearing for the sixth time and the first time as a live-streaming guest! Katie is a…
Back in 2014, I wrote a blog post about being annoyed by companies pressuring you to give good customer service scores in surveys: I wondered at what point does the cajoling and the repeating nagging or begging end up hurting…
Scroll down for video, how to subscribe, transcript, and more My guest for Episode #419 of the Lean Blog Interviews Podcast is Allison Greco, an industrial engineer, a Six Sigma Black Belt, and the founder of Continuous Improvement International, a…
In Episode 28, Mark and Jamie begin by having our spouses pour mystery whiskeys for us. We don’t know what they are when we start drinking them. Mark’s wife at least joins him occasionally in a dram, but Jamie’s wife…
I recently had the opportunity to interview people from three different organizations that are KaiNexus customers, so I’m going to share those here. You’ll hear discussions about how they’re creating and sustaining a culture of continuous improvement. There’s very little…
Scroll down for video, how to subscribe, video, transcript, and more My guest for Episode #416 of the Lean Blog Interviews Podcast, joining us from Brisbane, Australia, is Brad Jeavons, a principal consultant with SA Partners. His colleague Peter Hines…
In Episode 27, Mark and Jamie switch things up a bit with a morning recording of the show. While we could have just started our whiskey early, instead we decided to switch to a beverage that shares much of the…
Scroll down for video, how to subscribe, video, transcript, and more My guest for Episode #414 of the Lean Blog Interviews podcast is Ryan Weiss. He is president of his firm Effective Performance Strategies, based out of the Chicago area.…
tl;dr: Red/green metrics encourage snap judgments and overreaction. Process Behavior Charts provide context, separate signal from noise, and help leaders make better decisions that reduce wasted effort and drive real improvement. Thanks again to Prof. Eric Olsen for inviting me…
Scroll down for video, how to subscribe, video, transcript, and more My guest for Episode #412 of the Lean Blog Interviews podcast is Dr. Jonathan Byrnes, the co-author of the new book Choose Your Customer: How to Compete Against the…
With Founding Mothers Crystal Davis, Karyn Ross, and Dorsey Sherman My guests for Episode #411 are the co-founders, or “founding mothers,” of the group “Women In Lean: Our Table.” They are Crystal Davis, Karyn Ross, and Dorsey Sherman. Crystal was…