Scroll down for how to subscribe, transcript, and more My guest for Episode #490 of the Lean Blog Interviews Podcast is Quint Studer, the co-founder of HealthCare Plus Solutions Group and owner of the minor league baseball team, the Pensacola…
tl;dr: In this post, Mark categorizes mistakes into two main types: those that are preventable and those that spur innovation. He elucidates how recognizing the difference between these types can inform an organization’s approach to error management. By doing so,…
Here’s a short video that I made that talks through the chapters and main points of my new book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. Update: The book is now a Shingo Publication Award…
tl;dr: Psychological safety is the foundation of continuous improvement. When leaders respond to mistakes with curiosity instead of blame, people speak up, learn faster, and improve systems–making improvement sustainable rather than superficial. I hope you were able to join me…
When I was at KaiNexicon last week, our hotel in Austin had a Starbucks in the lobby. I’m a pretty regular drinker of the Nitro Cold Brew beverage at Starbucks or other coffee shops when I can find it. I…
My guest for Episode #462 of the Lean Blog Interviews Podcast is Professor John Grout, the former dean of the Campbell School of Business at Berry College in Rome, Georgia. He was recently a guest on “My Favorite Mistake” — Episode 186, so I…
This week’s episode of the My Favorite Mistake podcast has a guest and a conversation that will be very directly relevant to you as a Lean practitioner. I hope you’ll check it out: Within the next month, John is also…
I don’t blog about every mistake I make (although it might seem otherwise, sometimes). I do try to share stories that might help illustrate concepts about Lean or problem-solving. This past week, within about 24 hours, there were three examples…
Scroll down for how to subscribe, transcript, and more My guest for Episode #437 of the Lean Blog Interviews Podcast is Peter Docker. He is the author of the book Leading From the Jumpseat: How to Create Extraordinary Opportunities by…
Scroll down for how to subscribe, transcript, and more My guests for Episode #435 of the Lean Blog Interviews Podcast are Sunil Khushalani, MD, a psychiatrist who specializes in Addiction Psychiatry, and Antonio DePaolo, PhD, a transformation executive and a Baldrige…
TL;DR: Medication and vaccine errors don’t happen because people are careless–they happen when systems make mistakes possible. This post looks at COVID vaccination examples to show why mistake-proofing, good process design, and psychological safety are essential to preventing harm in…
Scroll down for video, how to subscribe, transcript, and more My guest for Episode #419 of the Lean Blog Interviews Podcast is Allison Greco, an industrial engineer, a Six Sigma Black Belt, and the founder of Continuous Improvement International, a…