Thanks as always to Ryan McCormack for this… Healthcare — Creating Value for Patients The response of healthcare providers during Covid-19 reminds us of their vast creativity and professionalism. How come this has been largely squandered when driving quality improvement…
TL;DR: During the COVID-19 shutdown, most MLB teams cut minor leaguers to save money. A few teams didn’t — and that decision became a competitive advantage. This post shows how “respect for people,” a core Lean principle, can outperform short-term…
TL;DR: Paul O’Neill showed that safety isn’t a metric–it’s a leadership obligation, and the foundation for what he called habitual excellence. It was a sad weekend, hearing about the passing of Paul H O’Neill, Sr. on Saturday. He was 84.…
I wrote a blog post for KaiNexus that’s the first in a series that we’re going to run about “Opportunities for Improvement” in everyday situations like golfing, walking for exercise, getting take-out food… or my post about going to the…
The other day, I stumbled across an old article that I remember, as it was published in the Wall Street Journal in 2004. The WSJ normally has a paywall, but this article is old enough that it’s free to the…
Here’s an article from Bloomberg BusinessWeek: GE’s Larry Culp Faces Ultimate CEO Test in Trying to Save a Once-Great Company Very early on, the article mentions Culp’s advocacy for “Toyota-style lean manufacturing.” Or is he pushing “Danaher-style lean manufacturing” and…
tl;dr: Headlines say Tom Brady is declining because a few stats have dropped, but Process Behavior Charts show his performance is still within routine variation over his career. Without a true signal, reacting to short-term “trends” is misleading–in sports and…
Healthcare – Creating Value for Patients An experienced doctor in Toronto caused harm, operated without consent, and intimidated staff for years. A disturbing but unsurprising tale of greed, betrayal, and medical misconduct at North York General Hospital. One way to better…
Healthcare – Creating Value for Patients Many healthcare providers are driven by a deep commitment to the mission of healthcare. Some refer to it as a calling. The New York Times suggests that the healthcare industry exploits the goodwill and commitment…
I got onto the elevator in the lobby of our condo building one day last week. Our building’s maintenance guy was already on there with a rolling cart of tools and supplies. I asked him to let me hop on…
KaiNexus and I were happy to host an excellent webiner by Barry O’Reilly, the author of the book Unlearn: Let Go of Past Success to Achieve Extraordinary Results. The webinar is on these themes: Why Great Leaders Must Unlearn to…
First, an announcement… you can enter to win one of three eBook copies of Measures of Success: React Less, Lead Better, Improve More. Unlike the previous Amazon giveaway, this contest is open to everybody, regardless of your country. Thanks for…
