As I’ve done before (and written about), I’ll be facilitating the famed “Deming Red Bead Experiment” on Thursday at the Society for Health Systems annual conference. See this pages with notes and slides. The intent of the exercise is to…
These Donald Trump hats (and hats for other candidates including Hillary Clinton and Jeb Bush) are made by a Newark company, Unionwear. Lean is their strategy and their production system. That’s how they are competing against China.
I forget what hospital these charts are even from, but it doesn’t really matter. It’s become more common, in my gemba visits, to see hospital departments charting metrics. They are often part of “huddle boards” that teams gather around on…
Dan Pink’s new book, Drive: The Surprising Truth About What Motivates Us, has been getting a lot of press recently, and deservedly so. He demonstrates persuasively not only that people are self-motivated by the desire for autonomy, mastery, and purpose, but…
I really dislike motivational posters, particularly those meant to inspire quality. I guess it comes from the early Deming training/indoctrination and having been around too many environments where Quality meant a poster that said “Quality is YOUR Responsibility.” Posters are…
