"Kitchen Nightmares," Part 2
You might have seen Part 1 of my Lean viewing of the Fox show "Kitchen Nightmares." I watched the second half of…
Lessons from "Kitchen Nightmares"
Fox TV Website
I've only watched the first half of the premiere episode, but I am (at least temporarily) riveted…
Rather than Blaming Employees, Managers Must Take Responsibility for Problems…
Eight years ago today, I published a piece originally on LinkedIn as part of their "Influencers" series:
…
Improving Thanksgiving Dinner Operations
It's almost Thanksgiving here in the United States, so I'll be taking the rest of the week off from the blog to…
The Business, the Science, and the Continuous Improvement of “Bar…
For the Lean minded individual, Spike’s “Bar Rescue” is so much more than just a television show. It is basically a…
How to Create a Dysfunctional Culture Where Employees & Customers Are Unhappy
On this blog, I write a lot about how to create a "Lean" culture where employees and customers are happy. Engaged…
Everyone Deserves to do Quality Work – From Kitchen Nightmare to Career
A new season of Gordon Ramsay's "Kitchen Nightmares" show has started on Fox. This show is still my favorite…
Sunday Brunch Thoughts
So it's Sunday morning, I have a cup of coffee at the ready... nice quiet, peaceful, sunny Sunday morning (you can…
In Customer Service, Apologizing Does NOT Get to the Root Cause
Making the Most Of Customer Complaints - WSJ.com:
Here's a good article from the WSJ about customer focus and…