"Kitchen Nightmares," Part 2 Mark Graban Oct 3, 2007 6 Blog You might have seen Part 1 of my Lean viewing of the Fox show "Kitchen Nightmares." I watched the second half of…
Lessons from "Kitchen Nightmares" Mark Graban Oct 1, 2007 6 Blog Fox TV Website I've only watched the first half of the premiere episode, but I am (at least temporarily) riveted…
Rather than Blaming Employees, Managers Must Take Responsibility for Problems… Mark Graban Jul 29, 2021 4 Blog Eight years ago today, I published a piece originally on LinkedIn as part of their "Influencers" series: !-->!-->!-->!-->!-->…
Improving Thanksgiving Dinner Operations Mark Graban Nov 22, 2016 0 Blog It's almost Thanksgiving here in the United States, so I'll be taking the rest of the week off from the blog to!-->…
The Business, the Science, and the Continuous Improvement of “Bar… Christina Kach Nov 20, 2015 13 Blog For the Lean minded individual, Spike’s “Bar Rescue” is so much more than just a television show. It is basically a…
How to Create a Dysfunctional Culture Where Employees & Customers Are Unhappy Mark Graban Apr 21, 2014 10 Blog On this blog, I write a lot about how to create a "Lean" culture where employees and customers are happy. Engaged…
Everyone Deserves to do Quality Work – From Kitchen Nightmare to Career Mark Graban Feb 15, 2010 1 Blog A new season of Gordon Ramsay's "Kitchen Nightmares" show has started on Fox. This show is still my favorite…
Sunday Brunch Thoughts Mark Graban Mar 22, 2009 3 Blog So it's Sunday morning, I have a cup of coffee at the ready... nice quiet, peaceful, sunny Sunday morning (you can…
In Customer Service, Apologizing Does NOT Get to the Root Cause Mark Graban Oct 13, 2008 9 Blog Making the Most Of Customer Complaints - WSJ.com: Here's a good article from the WSJ about customer focus and…