Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients.
Mark is also a Senior Advisor to the technology company KaiNexus.
A Shortage of Employees or a Shortage of Lean Management?
"Help Wanted" highlights skills drain in U.S - Yahoo! NewsHere's an interesting story about the shortage of machinists:While millions of jobs making everything from...
New LEI Book: "Reflections on Lean"
Reflections on LeanThanks to the folks at the LEI for giving me a copy of their new monograph. This slick little book is more...
The Life of a Nurse: Waste and Workarounds
Care and Chaos on the Night Nursing Shift - WSJ.com
Free Version via CareerJournal.com
The linked article is a virtual "gemba walk" for those of you...
Six Sigma In the Newsroom
Technology Review: "You Don't Understand Our Audience"
It's just one part of a very interesting article in the MIT magazine by John Hockenberry, a former...
Air Travel — Results vs Process
If you're a results thinker, you should feel reassured that 2007 had zero U.S. air travel fatalities for the first time in a long...
Yes, Standardized Work Saves Lives
'Bundling' hospital processes may help prevent infections - USATODAY.com"Bundling hospital processes" = Standardized WorkWhy isn't every hospital doing this? Why isn't every hospital administrator...
A Modern MD Who Makes House Calls
Jay Parkinson, MD. A doctor in Williamsburg, Brooklyn and ManhattanHIStalk Interviews Jay Parkinson MD MPH, House Call DoctorPosts will be pretty sparse and short...
Toyota President Urges Genchi Genbutsu
Toyota juggernaut vows to improve (Detroit News):Toyota's president is urging his own company to remember the principle of "Genchi Genbutsu," or "go and see."...
The Ethics of Sourcing Overseas
Randy Cohen - The Ethicist - New York TimesThe NY times ethicist column had a question about sourcing overseas:To afford to start a new...
Gaming the System at Starbucks
Starbucks Gossip: Howard Schultz apparently hasn't put the brakes on warm sandwiches
Following up on last week's post on Starbucks operations, I found an example...
"Toyota Culture" is Out
Jeffrey Liker's new book on Toyota Culture: The Heart and Soul of the Toyota Way is out. I'm getting a copy on Tuesday...
Teaching "How to Think" not "What to Think"
I heard a great phrase, the Army liaison officer to the White House, Col. Chris Hughes, saying on cable news, "we teach our young...
