Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients.
Mark is also a Senior Advisor to the technology company KaiNexus.
How to Design Poor Service: Expect 100% Utilization of People or...
tl;dr: The blog post criticizes the focus on 100% utilization of resources in businesses like American Airlines and Verizon FIOS, arguing that it leads...
Weekend Fun: Depiction of the Lack of Hospital “5S”
One wouldn't expect to find a depiction of a hospital setting with poor "5S" practices on the show Family Guy - of course, depending...
Lean Healthcare at Denver Health is Front-Page News
It's nice to see examples of Lean Healthcare success in the news, this time on the front page of the Denver Post -- "Denver...
Audio Parody: “Lean Spice” Commercial
Hello, readers. How are you? Fantastic.
The recent series of Old Spice commercials starring Isaiah Mustafa have been a pop culture hit, especially on YouTube...
Hospital Advertises 3-Second Savings – Will the Public Care?
Hat tip to Helen Z. for finding this full-page print ad in the New York Times. The full ad appears below in this post,...
Standardized Working Toward Zero Infections and Getting There
First off, there's nothing about "Lean" per se in this linked article from Quality Digest: "New York Pediatric ICU Ward Off Central-Line Infections for...
The Red Bead Game Applied to Medical Errors
A blog reader sent me a link to this UK news article -- really, it's a lesson in statistical literacy, so thanks to the...
Podcast #95 – Norman Bodek “How to Do Kaizen,” Part 1
Also available as Video Podcast #11, Episode #95 of the LeanBlog Podcast features Norman Bodek talking about some of the ideas in his most recent...
Guest Post: The Hidden Gold on the Frontlines
Mark's note: Today's guest post comes to us from Ireland and a lean consultant and author named Andy Brophy. He has a new book...
How Many Hospitals Have Quit Lean Efforts?
I was asked a really good question today, a simple question that probably has a complex answer:
How many hospitals have gotten discouraged and quit...
A New Book That Says “Incrementalists Need Not Apply”
I'm very interested in the interface between healthcare architecture, space design, and processes. I've seen so many cases where poor design (often done without...
Seeking Submissions for “Patient Flow” Track – SHS 2011
I've participated in the last two Society for Health Systems conferences, as a presenter, and I'm looking forward to attending the 2011 event in...
