Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean.
Mark is also a Senior Advisor to the technology company KaiNexus.
Preview: Driving a Culture of Accountability – Transforming Patient Safety with...
One of the most powerful elements of continuous improvement is the ability to learn from each other across organizations--even across industries. That's one of...
KaiNexTips: Finally, a Tipping Point for Continuous Improvement?
We tip for coffee. We tip at salons. We (somehow) tip at self-checkout kiosks now. So... why not tip for Kaizen (continuous improvement) activity?
At...
Flying Koalas & The Joy of Unexpected Learning in Australia
During a recent visit to the Lone Pine Koala Sanctuary in Brisbane, I had a bit of an unexpected "favorite mistake" moment--not the kind...
Humility in the Skies — and at Sea Level: What Aviation...
"The whole point about aviation safety is that you have to have the humility to understand that you are imperfect, because everybody screws up....
From Game Film to Gemba: How Chick-fil-A Studies the Work (and...
If you've ever waited in a long Chick-fil-A drive-through line, chances are it was the most pleasant traffic jam you've experienced. Efficient, polite, and...
From Noise to Knowledge: Embracing Data-Driven Leadership – Christopher R. Chapman
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My guest for Episode #525 of the Lean Blog Interviews Podcast is Christopher R. Chapman. He's...
Measures Matter, but Make Sure Your Success is Real, not Fake
This is an edited excerpt from my book, Measures of Success.
Many organizations embrace the idea of setting objectives and key results (or OKRs). Where we...
Lean Coffee Talk #1 (Lean Whiskey #51): Starbucks, Honeywell, Tariffs, and...
Listen:
We would have called this Episode 51 of the Lean Whiskey podcast with Jamie Flinchbaugh and Mark Graban.
Lean Whiskey is transitioning to a new...
John Willis on the Deming Journey to Profound Knowledge in IT...
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My guest for Episode #524 of the Lean Blog Interviews Podcast is John Willis, an accomplished...
Registration Open Now! Deming-Based Workshops in Toronto and Cincinnati
From Noise to Knowledge: Executive Leadership Through Data-Driven Insight
Are you making decisions based on insight--or just reacting to data?
What if you could cut through...
Why Great Leaders Share Responsibility Instead of Throwing Others Under the...
I recently witnessed a leadership moment that left me shaking my head. A CEO, standing in front of a large crowd, pointed to a...
I’m Coming to Australia and New Zealand in March and April!...
Hi, I'm very grateful and excited that AME Australia has invited me to participate in what they call a "road show" in March and...
