Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients.
Mark is also a Senior Advisor to the technology company KaiNexus.
Starbucks Mobile Ordering Chaos Again: Broken Processes, Inconsistent Service, and Misguided...
I've blogged about this before, but I'm going back to the problems at Starbucks again with today's post.
Starbucks has a new CEO who is...
Speaking at the Lean Institute Brazil’s Health Summit — Aided by...
I had a great experience last week at the Lean Institute Brasil's annual Lean Healthcare Summit.
They had a live human interpreter translate my talk...
Coaching for Continuous Improvement: Lean Leadership Lessons from Sports with Hugh...
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My guest for Episode #514 of the Lean Blog Interviews Podcast is Hugh Alley, an author...
Book Giveaway: Two Books About Learning From Mistakes & Failure
Here's a great opportunity for you to win TWO fantastic books--one for you and one for a young reader in your life!
For the adults:...
When Going to the Gemba Goes Wrong: How to Avoid an...
In the Lean methodology, we often talk about the importance of "going to the gemba" (or "genba"-- the place where the real work happens....
Insights from ‘Leading Excellence’: Brad Jevons and Stephen Dargan on Adaptive...
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My guests for Episode #512 of the Lean Blog Interviews Podcast are two of three co-authors...
Join Me for An “Ask Us Anything” Event on Psychological Safety...
I'm excited to invite you to join me on August 21st for a special webinar titled "Ask Us Anything! Psychological Safety and Continuous Improvement."...
We’ve Stopped Punishing People for Mistakes. Now What?
In many organizations, moving away from a culture of punishment when mistakes are made is a significant leap forward. It signals a shift toward...
A Monthly Bonus for Zero Injuries in the Factory — What...
A friend of mine--with a long history of Lean and Toyota Production System knowledge and practice--recently shared a troubling story about a relative who...
The Power of Learning from Mistakes: Insights from ‘Lean Hospitals’ and...
I've been writing about learning from mistakes for a long time, including my previous books before my latest, The Mistakes That Make Us. This...
The 5 Most Controversial Ideas in The Mistakes That Make Us
In writing The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, I wanted to challenge the way we think about mistakes,...
Flow Engineering in Action: Insights from Authors Steve Pereira and Andrew...
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My guests for Episode #512 of the Lean Blog Interviews Podcast are Steve Pereira and Andrew...
