Lessons from the Wells Fargo Scandal, Mismanagement, and Gaming the Numbers
It's been a busy fall so far. I've wanted to blog about the Wells Fargo scandal and management mess, but haven't…
Key Tweets from @MarkGraban – Week of September 12, 2016: Wells Fargo,…
Here's the latest installment of "Key Tweets," a weekly post that summarizes some of my tweets (or retweets) from…
The WSJ Overgeneralizes about The “Japanese Model,” Not All Companies…
Not all Japanese companies are the same. "Lean isn't easy" if you're a Japanese company. Toyota has created…
Dolphins Are Also Smart Enough to Game the System to Get More
Oh, how I enjoyed this article a month ago when it was sent to me. It's from 2003, but it was new to me:
Why…
Episode #421: Ryan McCormack on His “Operational Excellence Mixtapes”…
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We've been on hiatus over the summer here,…
Operational Excellence Mixtape: February 28, 2020
Healthcare - Creating Value for Patients
Developing a culture of patient safety requires the ability…
How PBCs (Process Behavior Charts) Can Enhance the Practice of OKRs (Objectives…
Over the past year, I've heard about the "OKRs" methodology that is used in tech companies like Google. OKRs…
On Boeing, GM, and Hospitals… and Epic Battles Between Reality and…
Yesterday's blog post was about a situation (with my podcast hosting service) that triggered memories of my time…
Operational Excellence Mixtape: April 12, 2019
Ryan and I are co-sponsoring a workshop that I'll be presenting on "Measures of Success" in Winnipeg…
Operational Excellence Mixtape: February 15, 2019
Healthcare - Creating Value for Patients
Daily safety huddles are simple, inexpensive, and effective…
Operational Excellence Mixtape: November 23, 2018
Healthcare - Creating Value for Patients
Hospitals have been collecting patient complaint data for decades,…
Operational Excellence Mixtape: August 31, 2018
Healthcare - Creating Value for Patient
Canadian healthcare is where "pilot projects come to…
[Updated] Somebody *Did* Get Unjustly Fired in Hawaii, But System Problems Should…
The official report is out in Hawaii after the traumatic accidental missile warning that was sent last month. An…
Eisenhower on Leadership, Sounds like a Lean Thinker to Me
You might think that "command and control" leadership styles are a thing of the past. But, old habits die slowly…
Clearing the Lean Blog Backlog: Lemmings, Change, Lean, & Leadership
Cleaning out the backlog of stuff I wanted to blog about...
Not Being Lean Lemmings; Why Best Practices Don't…
A Discussion on “Practicing Lean,” My Work, and More
I really appreciate what the team at LeanPub.com does, with their approach to "Lean Publishing." I've published a…
How NOT to Improve Patient Flow: Laws, Targets, Blame, and Threats
Let's start by stating the obvious: it sucks to wait 24 hours or more on a stretcher in an emergency department…
What are the 10 Most Read LeanBlog.org Posts of the Second Half of 2016?
I think this will be my last post before taking some time off for Christmas and the New Year (other than tomorrow's…