Lessons from the Wells Fargo Scandal, Mismanagement, and Gaming the Numbers Mark Graban Sep 22, 2016 9 Blog It's been a busy fall so far. I've wanted to blog about the Wells Fargo scandal and management mess, but haven't…
Key Tweets from @MarkGraban – Week of September 12, 2016: Wells Fargo,… Mark Graban Sep 16, 2016 0 Blog Here's the latest installment of "Key Tweets," a weekly post that summarizes some of my tweets (or retweets) from…
The WSJ Overgeneralizes about The “Japanese Model,” Not All Companies… Mark Graban Feb 8, 2018 5 Blog Not all Japanese companies are the same. "Lean isn't easy" if you're a Japanese company. Toyota has created…
Dolphins Are Also Smart Enough to Game the System to Get More Mark Graban Oct 4, 2021 0 Blog Oh, how I enjoyed this article a month ago when it was sent to me. It's from 2003, but it was new to me: Why!-->!-->!-->…
Episode #421: Ryan McCormack on His “Operational Excellence Mixtapes”… Mark Graban Aug 4, 2021 0 Interviews Scroll down for how to subscribe, transcript, and more We've been on hiatus over the summer here,!-->!-->!-->!-->!-->!-->!-->!-->!-->…
Operational Excellence Mixtape: February 28, 2020 Ryan McCormack Feb 28, 2020 0 Mixtape Healthcare - Creating Value for Patients Developing a culture of patient safety requires the ability!-->!-->!-->!-->!-->!-->!-->!-->…
How PBCs (Process Behavior Charts) Can Enhance the Practice of OKRs (Objectives… Mark Graban May 19, 2019 3 Audio Over the past year, I've heard about the "OKRs" methodology that is used in tech companies like Google. OKRs!-->…
On Boeing, GM, and Hospitals… and Epic Battles Between Reality and… Mark Graban Apr 30, 2019 1 Audio Yesterday's blog post was about a situation (with my podcast hosting service) that triggered memories of my time!-->…
Operational Excellence Mixtape: April 12, 2019 Ryan McCormack Apr 12, 2019 0 Mixtape Ryan and I are co-sponsoring a workshop that I'll be presenting on "Measures of Success" in Winnipeg!-->!-->!-->!-->!-->!-->…
Operational Excellence Mixtape: February 15, 2019 Ryan McCormack Feb 16, 2019 0 Mixtape Healthcare - Creating Value for Patients Daily safety huddles are simple, inexpensive, and effective!-->!-->!-->!-->!-->!-->!-->!-->…
Operational Excellence Mixtape: November 23, 2018 Ryan McCormack Nov 23, 2018 0 Mixtape Healthcare - Creating Value for Patients Hospitals have been collecting patient complaint data for decades,!-->!-->!-->!-->…
Operational Excellence Mixtape: August 31, 2018 Ryan McCormack Aug 31, 2018 3 Mixtape Healthcare - Creating Value for Patient Canadian healthcare is where "pilot projects come to!-->!-->!-->!-->…
[Updated] Somebody *Did* Get Unjustly Fired in Hawaii, But System Problems Should… Mark Graban Feb 1, 2018 6 Audio The official report is out in Hawaii after the traumatic accidental missile warning that was sent last month. An…
Eisenhower on Leadership, Sounds like a Lean Thinker to Me Mark Graban Jan 11, 2018 5 Blog You might think that "command and control" leadership styles are a thing of the past. But, old habits die slowly…
Clearing the Lean Blog Backlog: Lemmings, Change, Lean, & Leadership Mark Graban Dec 6, 2017 2 Blog Cleaning out the backlog of stuff I wanted to blog about... Not Being Lean Lemmings; Why Best Practices Don't…
A Discussion on “Practicing Lean,” My Work, and More Mark Graban Sep 27, 2017 0 Blog I really appreciate what the team at LeanPub.com does, with their approach to "Lean Publishing." I've published a…
How NOT to Improve Patient Flow: Laws, Targets, Blame, and Threats Mark Graban Aug 28, 2017 4 Blog Let's start by stating the obvious: it sucks to wait 24 hours or more on a stretcher in an emergency department…
What are the 10 Most Read LeanBlog.org Posts of the Second Half of 2016? Mark Graban Dec 19, 2016 0 Blog I think this will be my last post before taking some time off for Christmas and the New Year (other than tomorrow's…