“My Favorite Mistake” Episode #3: Karyn Ross Mark Graban Sep 15, 2020 0 Mistake I'm excited that the third episode of my new podcast "My Favorite Mistake" is now released! You can listen to!-->!-->!-->…
Podcast #266 – Karyn Ross on Lean for Service Excellence Mark Graban Oct 25, 2016 4 Blog My guest for Episode #266 of the podcast is Karyn Ross (@KRCLean4Service on Twitter), co-author of the new book…
Free Webinar Recording: How to Coach for Creativity & Service Excellence Mark Graban Mar 24, 2017 1 Blog I'm happy to be playing the role of host for a free webinar being held next Tuesday, March 28... presented by Karyn…
Being Logical and Kind When a Mistake is Made Mark Graban Mar 1, 2021 2 Blog In this post, I'm going to share some reflections from one of my workplaces, some things that occurred last week.!-->…
Learning From Mistakes — Stories and Science Mark Graban Sep 24, 2020 4 Blog I make mistakes all the time. I do try to make sure I learn from them instead of repeating them over and over.!-->…
What Step Are You Taking to Eliminate #RootCauseRacism? Karyn Ross Aug 14, 2020 13 Blog Leave a Comment with Your Next Step - Get a Signed Art Print! As we talked about in today's Sharing Our!-->!-->!-->!-->!-->!-->!-->…
Art Activism: A Creative Countermeasure to Systemic Racism Karyn Ross Aug 14, 2020 2 Blog Karyn Ross When I was in art school, people often asked me why I was studying art. They'd say, "Karyn, isn't it!-->!-->!-->…
One Small Thing: Sharing our Visions and Voices to #RootCauseRacism Deondra Wardelle Aug 8, 2020 19 Blog Deondra Wardelle Change can be hard; especially for those of us who have always done things a certain!-->!-->!-->…
When “Required” Doesn’t Actually Mean Required When it Comes to… Mark Graban Jun 16, 2020 12 Blog tl;dr: Airlines, including American and Delta say that masks are "required" on board, but enforcement of this!-->!-->!-->…
Living Well in Small Places [Video Chat & Webinar Recording] Mark Graban May 6, 2020 0 Blog Thanks to Emily Elrod for inviting me to do a video chat webinar as part of a series that she has been running!-->…
Thoughts From Lean Thinkers on Coping with the Coronavirus Crisis Mark Graban Apr 7, 2020 0 Audio Thanks to Elisabeth and the team at GoLeanSixSigma.com for inviting me to contribute some thoughts in this piece: !-->!-->…
Operational Excellence Mixtape: March 29, 2019 Ryan McCormack Mar 30, 2019 0 Mixtape Healthcare - Creating Value for Patients The design of payment and reimbursement systems in!-->!-->!-->!-->!-->!-->!-->!-->…
The State of This Restaurant’s Suggestion Box Didn’t Really Surprise… Mark Graban Jul 25, 2017 5 Blog Last week, I was in Austin for the annual Lean Coaching Summit, where I took a full-day class on "Motivational…
Is it a “Lean Transformation” or a “Lean Metamorphosis? Does the… Mark Graban Jun 19, 2017 7 Audio Another in the series of "do words matter?" posts... do phrases like "Lean Transformation" resonate as much as…
How Lean Thinkers Shop? Plus the Lean Blog Holiday Gift Guide 2016 Mark Graban Nov 28, 2016 2 Blog I'm guessing most "Lean thinkers" stayed home the other day on the "Black Friday" shopping day. Why might!-->!-->!-->…