“My Favorite Mistake” Episode #6: Brenda Batista


I'm excited that the sixth episode of my new podcast “My Favorite Mistake” is now released!

You can listen to it and learn more via my MarkGraban.com website:

Episode #6: Brenda Batista on “My Favorite Mistake” in Communicating a Difficult Fact to a Client

My guest is Brenda Batista — an industrial engineer (like me), an attorney (unlike me), and a Six Sigma Black Belt (unlike me). She's started a company (like me) called Inspiring Company Culture.

Brenda shares a story about a mistake she made when working for a firm. She delivered a piece of factual information to a client — but how we frame information matters… how we prepare the recipient (or don't prepare) them can make all the difference. This is a meaningful lesson… and I appreciate her sharing it.

I'll post a link to each weekly episode here on my blog. I hope you find it to be interesting and thought provoking!

Thanks for listening and/or watching!


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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