You can listen to it and learn more via my MarkGraban.com website:
Brenda shares a story about a mistake she made when working for a firm. She delivered a piece of factual information to a client — but how we frame information matters… how we prepare the recipient (or don't prepare) them can make all the difference. This is a meaningful lesson… and I appreciate her sharing it.
I'll post a link to each weekly episode here on my blog. I hope you find it to be interesting and thought provoking!
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