Getting Started with Continuous Improvement: Lessons and Reflections


Presented by Mark Graban and Dr. Greg Jacobson, May 12, 2015

In this KaiNexus webinar, hear stories from our team and a special guest as we recall our experiences in our first years with Lean, Kaizen, and continuous improvement – including mistakes we made, who we annoyed, and what our impact was.


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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