Blog Comments are NOT Muda
The blog I've linked to above posed a theory that you could apply “Lean Manufacturing” to the practice of blogging. I'd have to think about that. I do try to “level load” my posts so they appear on a roughly daily schedule, so readers don't sort through 5 posts that appear randomly across two days and then find nothing for four days. I've gotten feedback that level loading is best…. agree?
“Bold Lentil” has a theory that allowing comments on blogs is “muda,” or waste. Bold Lentil claims that it's waste for the blogger to have to deal with the problems that come from comments — spam, insults, and general crap.
Maybe I'm lucky, but the comments on the Lean Blog are pretty problem free. If I do get an occasional spam comment, I delete it. If I'm getting too many, I'll turn on “comment moderation” for a few days (which means I have to approve any comment before it appears), and that often gets the spammers to go away. The Google Blogger platform has a new feature that allows me to moderate comments on posts older than “X” days, since it's the old posts that tend to attract the most random spam comments.
Readers are mainly involved in interaction and discussion about the most recent posts. And I don't want that conversation to end. The reader comments here are very “value added” to me. This blog was never just a one-way communication street. I learn a lot from my blog commenters and I enjoy the interaction. I hope you do, too.
Could I be “more Lean” in the way I blog? Maybe. But I wouldn't consider turning off comments as a “Lean” move. At least not for this blog.
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