Very exciting day, I have my first copies of my book, Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction, in hand!!!
In other book news, my good friend Kevin at the Evolving Excellence blog has hosted a Q&A session with me about the book and Lean healthcare, in general. Here is the link.
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Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation: