Hello from the UK
Hello from the Global Lean Healthcare Summit in Warwickshire, England. It is amazing how truly global this movement is, as tonight I met or saw name badges of people from the US, Canada, UK, Italy, Denmark, South Africa, Germany, Netherlands, Brazil, Australia, and Turkey. That's very encouraging and shows how universal Lean is. People in Denmark are afraid of layoffs too. The NHS in the UK has similar problems as US hospitals.
My taxi driver coming back inadvertantly told a great gemba story. He mentioned he was an engineer with a masters but now ran this cab company with many employees. I asked why he was driving a cab and he said, “how would I know what was going on with my drivers and customers if I didn't also drive?”
What a perfect lean story for a lean setting!!!