A Border Guard’s Perspective on Quality
A story from a friend in Detroit:
I was crossing the border from Michigan into Ontario, both places where a lot of cars are manufactured. The border guard decided to strike up a conversation, which you can't argue with since they determine how your day is going to go. As we talked about cars, he said “90 percent of the people that come through here are Ford, GM and Chrysler engineers.” I'm sure that was an exaggeration. He continued – “They all say they are headed to the plant to work on a quality problem. But I never meet Toyota and Honda engineers going to work on quality problems.” Now there is more to the story than that, but it seems like a good piece of evidence behind the gap those companies face.