A Border Guard’s Perspective on Quality
A story from a friend in Detroit:
I was crossing the border from Michigan into Ontario, both places where a lot of cars are manufactured. The border guard decided to strike up a conversation, which you can't argue with since they determine how your day is going to go. As we talked about cars, he said “90 percent of the people that come through here are Ford, GM and Chrysler engineers.” I'm sure that was an exaggeration. He continued – “They all say they are headed to the plant to work on a quality problem. But I never meet Toyota and Honda engineers going to work on quality problems.” Now there is more to the story than that, but it seems like a good piece of evidence behind the gap those companies face.
What do you think? Scroll down to comment or share your thoughts and the post on social media. Don't want to miss a post or podcast? Subscribe to get notified about posts via email daily or weekly.
- Can You SEE Culture in a Workplace? What Do These Artifacts Say to You? - September 27, 2022
- Join Me at the 2022 AME Annual Conference and Save 15% - September 26, 2022
- We All Make Mistkaes, Especially Me - September 22, 2022