Toyota Production System Steers JAL Group Cargo Operations at Narita
Here is a nice adaptation of lean and TPS to a non-manufacturing environment:
“JAL named their plan the M3 Project after the three main elements in the Toyota Production System's (TPS) philosophy of eliminating muda (waste), mura (eliminating the lack of standardization) and muri (taking the strain out of the job).
The ultimate aims of the TPS are to cut out the three M'sâ€”muda, mura, and muri – and put into practice the four S'sâ€”seiri [sorting], seiton [simplifying], soji [systematic cleaning] and seiketsu [cleanliness]. “
The article also discusses their use of kaizen events and employee training, focusing on TPS as not a one time event, but a continuous improvement activity. Interesting reading.