Mark Graban's - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

Wanted: Inspired Leaders, Engaged Employees


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A recent Conference Board survey shows:

* 40% of workers feel disconnected from their employers.
* two out of every three workers do not identify with or feel motivated to drive their employer's business objectives.
* 25% of employees are just ‘showing up to collect a paycheck.'”

When thinking about your own lean initiatives, don't discount the power of leadership. Can you use lean thinking to help workers feel connected by sharing goals that management and workers are all striving for? By defining clear goals in safety, quality, delivery, and cost, can that help build teamwork and a feeling of connectedness to the company? You'll go much further by making sure that lean isn't something you're “doing to” the employees but, rather, something you're “doing with” them.

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Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus. He is currently writing his next book, tentatively titled Measures of Success.

  1. Thomas Pain says

    This is a very thought-provoking post: essentially, it raises the possibility of aligning workers directly with business goals, without filtering through layers of management.

    You would no longer have to worry about a lack of leadership in management, because management wouldn’t be driving; the employees would be driving. Nor would apathy among employees be a problem, for much the same reason.

    But how do you do it?

  2. Anonymous says

    Good question. I am currently researching just that. The findings have made me believe it is possible to create leaderless organizations that outperform most “traditional” organizations. I will shortly start a blog on the subject.


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