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Tag: Healthcare

A Story About a Hospital Putting Safety First Over Patient Satisfaction

A Story About a Hospital Putting Safety First Over Patient Satisfaction

In yesterday’s blog post (“Safety is always our top priority” – From lip service to daily practice?“), I challenged hospital leaders to back up the “happy talk” with real action and stories about putting safety first. It’s easier said than done. I wanted to share a story from Karen Kiel-Rosser, Vice President/Quality Improvement Officer at Mary […]

By February 26, 2015 5 Comments Read More →
“Safety is always our top priority” – From lip service to daily practice?

“Safety is always our top priority” – From lip service to daily practice?

It’s really easy to make statements like “patient safety is our top priority.” That same statement can be applied to hospital staff, as well. Or, it should. But the “happy talk” (as Pascal Dennis calls it) isn’t always followed up by action. When a hospital executive makes the “safety is always our top priority” statement, […]

By February 25, 2015 0 Comments Read More →
“Accountability” Shouldn’t Mean Blaming People for Things Out of Their Control

“Accountability” Shouldn’t Mean Blaming People for Things Out of Their Control

“Accountability” is a word that’s easy to throw around in an organization. It’s often pretty meaningless (or not well understood). What does it really mean? People say things like: “We need a culture of accountability.” “We need to hold people accountable.” When I hear that phrase, I like to call time out and ask, “What […]

By February 23, 2015 4 Comments Read More →
Key Tweets from @MarkGraban – Week of February 16, 2015, #SHS2015 Edition

Key Tweets from @MarkGraban – Week of February 16, 2015, #SHS2015 Edition

Here’s the latest installment of “Key Tweets,” a post that summarizes some of my tweets (or retweets) from the week. Follow me @MarkGraban. See the previous installments here. If you’re reading this via email or RSS, you might get a better experience by clicking through to the website because it will display article link previews, embedded photos, […]

By February 21, 2015 0 Comments Read More →
Podcast #216 – Dan Jones, Lean Outside of Manufacturing

Podcast #216 – Dan Jones, Lean Outside of Manufacturing

MP3 File (run time 45:11) Returning to the podcast after his first appearance in Episode #188 is Daniel T. Jones, founder and chairman of the UK-based Lean Enterprise Academy. You can find him on Twitter now as @DanielJonesLean. Dan collaborated with Jim Womack on the books The Machine That Changed the World, Lean Thinking, and Lean Solutions and […]

By February 20, 2015 1 Comments Read More →
Throwback Thursday: Paying Attention to Small Details

Throwback Thursday: Paying Attention to Small Details

Back in 2011, I wrote this homage to In-N-Out burger.  Their food is awesome, they treat managers and employees with respect, and they pay attention to details. One such example is the simple error proofing of their trashcans, as I wrote about here: “Simple Brilliant Error Proofing at the Amazing In-N-Out Burger.” Recently, I’ve seen many […]

By February 19, 2015 1 Comments Read More →
[Video] Kim Barnas on Moving Beyond Heroics and on to Lean Management

[Video] Kim Barnas on Moving Beyond Heroics and on to Lean Management

Today, I’m traveling to Orlando for the annual Society for Health Systems conference. I hope to see some of you there! Joe Swartz and I will be giving a short talk on coaching staff and leaders in Kaizen-style continuous improvement. One of the keynote speakers will be Kim Barnas, a former executive at ThedaCare and […]

By February 18, 2015 0 Comments Read More →
Who Ever Asks “Let’s Plus/Delta” That Doctor Appointment or Hospital Stay?

Who Ever Asks “Let’s Plus/Delta” That Doctor Appointment or Hospital Stay?

It’s a pretty common facilitation technique to do a “plus / delta” discussion at the end of a meeting, exercise, etc. In the plus column go the things that went well, were enjoyable, were helpful, and should repeated. The “deltas” (which is meant to seem more positive than saying “minuses,” I guess) are the things […]

By February 17, 2015 8 Comments Read More →
Podcast #215 – John Ervin, Lean & Patient Safety in the Operating Room

Podcast #215 – John Ervin, Lean & Patient Safety in the Operating Room

MP3 File (run time 46:37) Today’s guest is my friend John Ervin and we were able to sit down together here in San Antonio to record this episode. John has about 20 years of healthcare leadership experience, including military medicine and the civilian sector. He’s been a manager and director of operating rooms in many types […]

By February 12, 2015 0 Comments Read More →
Why don’t we do what we know we’re supposed to do? Why don’t I?

Why don’t we do what we know we’re supposed to do? Why don’t I?

It’s easy to point fingers at others who don’t do what they know they’re supposed to do. Why don’t those nurses and doctors properly clean their hands when they enter and leave every patient room? Why do some surgeons still maintain an intimidating environment in the operating room? Why do some managers or executives ignore […]

By February 11, 2015 6 Comments Read More →
A #Kaizen Example from St. Francis: From “Flavored Snot” to Applesauce [Videos] – And a New On-Site Workshop!

A #Kaizen Example from St. Francis: From “Flavored Snot” to Applesauce [Videos] – And a New On-Site Workshop!

Here’s the latest video in the series that Joe Swartz and I shot at Franciscan St. Francis Health back in October. See them all here or via a YouTube playlist. In this video, the endoscopy nurses who previously talked about how “the culture is staff input” are back to tell a story about their favorite […]

By February 9, 2015 0 Comments Read More →
The “Productivity Paradox” of Healthcare IT and the ROI Paradox of Kaizen

The “Productivity Paradox” of Healthcare IT and the ROI Paradox of Kaizen

I’ve been reading a preview copy of the upcoming book (due out in April) by Dr. Bob Wachter, The Digital Doctor. It’s fantastic and provides a real-world, even-handed take on healthcare IT, including EMR/EHR systems. What’s the promise, what works, what potential is unmet, and what fails miserably? It’s a great read. I’ll be interviewing […]

By February 6, 2015 12 Comments Read More →
What Does ThedaCare CEO Dean Gruner, MD Say About Safety?

What Does ThedaCare CEO Dean Gruner, MD Say About Safety?

For today’s “Throwback Thursday,” I recently re-watched parts of a DVD I helped produce a few years back for the ThedaCare Center for Healthcare Value — Thinking Lean at ThedaCare DVD: Strategy Deployment, Alignment & Leadership. In the video, ThedaCare’s CEO, Dr. Dean Gruner, is talking about their “True North” objectives. First and foremost in that list […]

By February 5, 2015 6 Comments Read More →
Cool Stuff from KaiNexus – A Quiz, Video, Haikus, Webinar, and Blog Posts

Cool Stuff from KaiNexus – A Quiz, Video, Haikus, Webinar, and Blog Posts

Our team has been doing some cool stuff over on our KaiNexus website and I wanted to batch up the sharing of some of that content here. Should You Engage Your Employees In Continuous Improvement? [Quiz] I really loved this flowchart that was created by Maggie Millard, our Director of Customer Experience. It’s very tongue-in-cheek […]

By February 4, 2015 0 Comments Read More →
Politicians and Patient Safety: Bill Clinton, Joe Biden, and More [Videos]

Politicians and Patient Safety: Bill Clinton, Joe Biden, and More [Videos]

Healthcare has become very politicized in the U.S. (and in Canada and other countries). I think the patient safety crisis (and trying to solve it) is something that should be a non-partisan issue. Neither party wants patients to die from preventable medical errors and nobody has a vested political interest in defending the status quo. […]

By February 3, 2015 2 Comments Read More →
Audio Parody – “Lean Serial”

Audio Parody – “Lean Serial”

My wife and I were late to the wildly popular podcast “Serial,” but we listened to the first six episodes while traveling over the holidays. I ran hot and cold on the serialized non-fiction story about a murder… it was somewhat interesting, but a bit drawn out. The show requires a lot of patience (and […]

By January 30, 2015 0 Comments Read More →
Mark Graban Interviewed by Dr. Bob Wachter on Lean & Patient Safety

Mark Graban Interviewed by Dr. Bob Wachter on Lean & Patient Safety

I’m honored to have been interviewed by Dr. Robert Wachter for his “Web M&M” interview series on the AHRQ website. In Conversation with…Mark Graban, MS, MBA Dr. Wachter is a leader in the patient safety movement who I’ve respected and admired for quite a while. You can read his “Wachter’s World” blog and his book Understanding […]

By January 28, 2015 3 Comments Read More →
Webinar Previews: Lean is All About People? Leadership Behaviors for Kaizen

Webinar Previews: Lean is All About People? Leadership Behaviors for Kaizen

Tomorrow afternoon, I’m doing two different webinars that I hope you’ll want to sign up for. Even if you can’t attend live, I’d encourage you to register in advance so you can get links sent to you automatically to view these on demand. Both webinars will be recorded and links will be sent out to those who registered. […]

By January 26, 2015 1 Comments Read More →