Tag: Healthcare

We’re Ready for #KaizenLive on Wednesday & Thursday – Join Us Virtually

We’re Ready for #KaizenLive on Wednesday & Thursday – Join Us Virtually

Joe Swartz and I have been working for a while to put together our first onsite Kaizen workshop at his health system, Franciscan St. Francis Health – all day tomorrow and Thursday morning. We’re excited that the workshop / conference sold out and we have 25 people attending from different health systems and organizations. A few […]

The Scripps Health CEO is Right About No-Layoffs Policies

The Scripps Health CEO is Right About No-Layoffs Policies

In manufacturing, the term Lean has far too often been synonymous with layoffs. Doing so is more L.A.M.E. than Lean. People get anxious and throw around an acronym LEAN – Less Employees Are Needed. Ironically, Toyota (the inspiration or model for Lean) doesn’t rely on layoffs as a form of cost cutting the way GM and the […]

Key Tweets from @MarkGraban – Week of April 13, 2015

Key Tweets from @MarkGraban – Week of April 13, 2015

Three things are inevitable these days… death, taxes… and tweets. Here’s the latest installment of “Key Tweets,” a post that summarizes some of my tweets (or retweets) from the week. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you […]

Throwback Thursday: A Lean Healthcare Conference From 2007

Throwback Thursday: A Lean Healthcare Conference From 2007

Back in 2007, I had my first opportunity to travel to England, a country I really love visiting. I had the chance to attend the “First Global Lean Healthcare Summit” that was produced by Dan Jones and the Lean Enterprise Academy. They actually have posted many of the slide decks from the Summit there on […]

Why is the Hawthorne Effect Nothing to Brag About or Hope For?

Why is the Hawthorne Effect Nothing to Brag About or Hope For?

Forgive me for being a bit of an Industrial Engineering geek here in this post. After all, my bachelor’s degree is in Industrial Engineering, even though I sometimes get called “a healthcare guy” after focusing on healthcare for just about ten years now. One of the things we learned about in our IE organizational psychology […]

Why Would These Workplace Slogans Be Offensive to Employees?

Why Would These Workplace Slogans Be Offensive to Employees?

Reminder: I’m doing a webinar today with Dr. Greg Jacobson, CEO of KaiNexus, titled “How To Spread Continuous Improvement” and I hope you’ll join us. Register if you can attend live at 1 pm CDT or we’ll send you a link to the recording. Dr. W. Edwards Deming advised against relying on slogans and posters […]

Guest Post: “Do No Harm” – Patient Safety is Defined by Standard of Care

Guest Post: “Do No Harm” – Patient Safety is Defined by Standard of Care

Mark’s Note: I met today’s guest blogger, Gus Lusack, when I was working with a hospital pathology department in the British NHS. Gus was the microbiology manager at the time and, while most of my engagement was in the core lab, we had many great conversations about Lean and healthcare improvement. He’s now working as […]

Podcast #221 – @JacobStoller, “The #Lean CEO”

Podcast #221 – @JacobStoller, “The #Lean CEO”

MP3 File (run time 38:22) My guest for episode #221 is Jacob Stoller, author of a book that was just released: The Lean CEO: Leading the Way to World-Class Excellence. It’s available now through Amazon or you can learn more through his book’s website. As Jacob explains, he’s a journalist, not a Lean practitioner, and he interviewed […]

An Invention to Prevent Empty Gel or Foam Sanitizer Dispensers in a Hospital

An Invention to Prevent Empty Gel or Foam Sanitizer Dispensers in a Hospital

Every time I am in a hospital or clinic setting, one of the first things I do is get a pump or squirt of gel or foam from a wall-mounted dispenser to clean my hands. Or, I should say *try* to get hand sanitizer. For one, it’s important to practice proper hand hygiene when entering […]

April Fool 2015 — Announcement: Lean Blog is now “Lean Buzz” with Listicles, Polls, and MORE CATS!

April Fool 2015 — Announcement: Lean Blog is now “Lean Buzz” with Listicles, Polls, and MORE CATS!

Hi, Dr. Les Muda here. You might know me from DoctorMuda.com and my occasional “guest appearances” here, including the one post I was brave enough to write here at LeanBlog.org under my own name. Be sure to check out my new post on Deming’s 14 Points. My new post is a “listicle.” What’s that? Read on… […]

10 More Reasons to Come See Kaizen at Franciscan St. Francis Health This April

10 More Reasons to Come See Kaizen at Franciscan St. Francis Health This April

You Still Have Time to Register Joe Swartz and I have been planning the first-ever workshop (a conference of sorts) where people can come see what a Kaizen culture, or a culture of continuous improvement, looks like at his health system, Franciscan St. Francis Health in Indianapolis. It’s designed to be a small event. We […]

Podcast #220 – Dr. Bob Wachter, Lean & The Digital Doctor

Podcast #220 – Dr. Bob Wachter, Lean & The Digital Doctor

MP3 File (run time 46:32) My guest for episode #220 is somebody I’ve wanted to interview for a long time, Dr. Robert Wachter, one of the leading voices in the modern patient safety movement. He’s most recently author of a brand-new book The Digital Doctor: Hope, Hype, and Harm at the Dawn of Medicine’s Computer […]

Lean Factories and Lean Hospitals Are Safer and They’re Better Listeners

Lean Factories and Lean Hospitals Are Safer and They’re Better Listeners

When we introduce the idea of Lean to healthcare organizations, it’s very common for somebody (often a senior physician) to say something like, “But we don’t want assembly line medicine.” The implication is that assembly lines and factories are cold, rigid, uncaring places that focus on ruthless efficiency and making the numbers at the expense […]

This Chart Shows My “Kaizen Kickoff” Boosted This Hospital’s Improvement Culture

This Chart Shows My “Kaizen Kickoff” Boosted This Hospital’s Improvement Culture

I recently wrote a blog post for KaiNexus titled “How Kaizen Software Helps Me Be A Better Coach.” I’ve done a lot of Kaizen coaching with organizations and one challenge is me keeping up with their progress as a remote coach. Without the KaiNexus software, people have to manually tally up the number of improvements […]

The Opposite of “Serious Emergency Care” [Cartoon]

The Opposite of “Serious Emergency Care” [Cartoon]

Hospital billboards and health system advertising can be a curious thing. One ad that I see driving between San Antonio and Austin is one that promises: “Serious E.R. Care” Or something like that. I don’t have a picture of it because taking photos while driving might lead to an visit to the emergency department (safety […]

#Throwback Thursday: Creating the New American Hospital

#Throwback Thursday: Creating the New American Hospital

Today’s Throwback Thursday is a look back at a 1993 book that I purchased in 2011 on somebody’s recommendation. It was probably one of those used books you can buy for a penny on Amazon… Creating the New American Hospital: A Time for Greatness. It’s indeed available for a penny today. I had flipped through the […]

Guest Post from a Hospital CEO: Lean’s a Journey, Not a Sprint

Guest Post from a Hospital CEO: Lean’s a Journey, Not a Sprint

Mark’s note: Today’s post is written by Gary Passama, the CEO of NorthBay Healthcare in northern California. He is an active blogger on the hospital’s blog and he has written about Lean a few times. As he mentions in this post, we met when I spoke at a seminar he attended, which led to me coming to […]

Podcast #218 – Karen Kiel-Rosser, Baldrige & Mary Greeley Medical Center

Podcast #218 – Karen Kiel-Rosser, Baldrige & Mary Greeley Medical Center

MP3 File (run time 33:49) My guest for episode #218 is Karen Kiel-Rosser, Vice President/Quality Improvement Officer at Mary Greeley Medical Center in Iowa. You can see her full bio below in this post. You might remember Karen from a recent post where she told a great story about putting patient safety first. We’re talking today […]