Tag: Healthcare

Lean Factories and Lean Hospitals Are Safer and They’re Better Listeners

Lean Factories and Lean Hospitals Are Safer and They’re Better Listeners

When we introduce the idea of Lean to healthcare organizations, it’s very common for somebody (often a senior physician) to say something like, “But we don’t want assembly line medicine.” The implication is that assembly lines and factories are cold, rigid, uncaring places that focus on ruthless efficiency and making the numbers at the expense […]

This Chart Shows My “Kaizen Kickoff” Boosted This Hospital’s Improvement Culture

This Chart Shows My “Kaizen Kickoff” Boosted This Hospital’s Improvement Culture

I recently wrote a blog post for KaiNexus titled “How Kaizen Software Helps Me Be A Better Coach.” I’ve done a lot of Kaizen coaching with organizations and one challenge is me keeping up with their progress as a remote coach. Without the KaiNexus software, people have to manually tally up the number of improvements […]

The Opposite of “Serious Emergency Care” [Cartoon]

The Opposite of “Serious Emergency Care” [Cartoon]

Hospital billboards and health system advertising can be a curious thing. One ad that I see driving between San Antonio and Austin is one that promises: “Serious E.R. Care” Or something like that. I don’t have a picture of it because taking photos while driving might lead to an visit to the emergency department (safety […]

#Throwback Thursday: Creating the New American Hospital

#Throwback Thursday: Creating the New American Hospital

Today’s Throwback Thursday is a look back at a 1993 book that I purchased in 2011 on somebody’s recommendation. It was probably one of those used books you can buy for a penny on Amazon… Creating the New American Hospital: A Time for Greatness. It’s indeed available for a penny today. I had flipped through the […]

Guest Post from a Hospital CEO: Lean’s a Journey, Not a Sprint

Guest Post from a Hospital CEO: Lean’s a Journey, Not a Sprint

Mark’s note: Today’s post is written by Gary Passama, the CEO of NorthBay Healthcare in northern California. He is an active blogger on the hospital’s blog and he has written about Lean a few times. As he mentions in this post, we met when I spoke at a seminar he attended, which led to me coming to […]

Podcast #218 – Karen Kiel-Rosser, Baldrige & Mary Greeley Medical Center

Podcast #218 – Karen Kiel-Rosser, Baldrige & Mary Greeley Medical Center

MP3 File (run time 33:49) My guest for episode #218 is Karen Kiel-Rosser, Vice President/Quality Improvement Officer at Mary Greeley Medical Center in Iowa. You can see her full bio below in this post. You might remember Karen from a recent post where she told a great story about putting patient safety first. We’re talking today […]

It’s Patient Safety Awareness Week and I Was Surprised That This Video Made Me Cry

It’s Patient Safety Awareness Week and I Was Surprised That This Video Made Me Cry

This week is the annual Patient Safety Awareness Week, presented by the National Patient Safety Foundation, a non-profit that I like and support. As Lean thinkers, I hope we’d recognize that the amount of patient harm and death that’s caused by preventable medical errors is a huge problem around the world. When we ask “why […]

10 Ways that Lean Respects & Supports Healthcare Staff

10 Ways that Lean Respects & Supports Healthcare Staff

One of the two main pillars of the Toyota Way management system is “respect for people.” I’ve blogged about that often over the past ten years, including this post. “Respect for people” is a critically important (and necessary) component of a Lean transformation effort. Toyota has referred to “respect for people” and “continuous improvement” as the “equally important […]

A Call for Partners to Measure Improvement Results using “The Batz Guide”

A Call for Partners to Measure Improvement Results using “The Batz Guide”

Some of you might know that I’m on the board of a Texas-based non profit, the Louise H. Batz Patient Safety Foundation. It’s an important organization that helps patients, family members, and hospitals work together in the name of better care and safer care. One of the ways the Foundation helps is their publication “The […]

Kaizen: Giving Seven Days’ Grace on a New Idea [Video]

Kaizen: Giving Seven Days’ Grace on a New Idea [Video]

Here’s another video in the series that Joe Swartz and I shot at Franciscan St. Francis Health back in October. See them all here or via a YouTube playlist. You might remember pharmacy manager Ronda Freije from two previous videos. Here, she talks about a concept called “Seven Days’ Grace.” It’s a concept that Joe Swartz and I […]

The One Thing Google Should Show When You Search for a Hospital

The One Thing Google Should Show When You Search for a Hospital

Today’s post is hosted over at LinkedIn, as part of my participation in the LinkedIn Influencers series. The post is titled: “The One Thing Google Should Show When You Search for a Hospital.” It’s not about Lean per se, but it’s about topics that I hope we’d agree are relevant: Transparency of quality and patient […]

Weekend Listening: Two Podcasts with Mark Graban

Weekend Listening: Two Podcasts with Mark Graban

Normally, I like interviewing other people, through my podcast series (and this recent blog post with a hospital leader telling her story of putting patient safety first). Sometimes, the tables get turned and I’m the one being interviewed. Check out these two recent podcasts: Gemba Academy Podcast Thanks to Ron Pereira for having me back […]

By February 28, 2015 0 Comments Read More →
A Story About a Hospital Putting Safety First Over Patient Satisfaction

A Story About a Hospital Putting Safety First Over Patient Satisfaction

In yesterday’s blog post (“Safety is always our top priority” – From lip service to daily practice?“), I challenged hospital leaders to back up the “happy talk” with real action and stories about putting safety first. It’s easier said than done. I wanted to share a story from Karen Kiel-Rosser, Vice President/Quality Improvement Officer at Mary […]

By February 26, 2015 6 Comments Read More →
“Safety is always our top priority” – From lip service to daily practice?

“Safety is always our top priority” – From lip service to daily practice?

It’s really easy to make statements like “patient safety is our top priority.” That same statement can be applied to hospital staff, as well. Or, it should. But the “happy talk” (as Pascal Dennis calls it) isn’t always followed up by action. When a hospital executive makes the “safety is always our top priority” statement, […]

By February 25, 2015 4 Comments Read More →
“Accountability” Shouldn’t Mean Blaming People for Things Out of Their Control

“Accountability” Shouldn’t Mean Blaming People for Things Out of Their Control

“Accountability” is a word that’s easy to throw around in an organization. It’s often pretty meaningless (or not well understood). What does it really mean? People say things like: “We need a culture of accountability.” “We need to hold people accountable.” When I hear that phrase, I like to call time out and ask, “What […]

By February 23, 2015 4 Comments Read More →
Key Tweets from @MarkGraban – Week of February 16, 2015, #SHS2015 Edition

Key Tweets from @MarkGraban – Week of February 16, 2015, #SHS2015 Edition

Here’s the latest installment of “Key Tweets,” a post that summarizes some of my tweets (or retweets) from the week. Follow me @MarkGraban. See the previous installments here. If you’re reading this via email or RSS, you might get a better experience by clicking through to the website because it will display article link previews, embedded photos, […]

By February 21, 2015 0 Comments Read More →
Podcast #216 – Dan Jones, Lean Outside of Manufacturing

Podcast #216 – Dan Jones, Lean Outside of Manufacturing

MP3 File (run time 45:11) Returning to the podcast after his first appearance in Episode #188 is Daniel T. Jones, founder and chairman of the UK-based Lean Enterprise Academy. You can find him on Twitter now as @DanielJonesLean. Dan collaborated with Jim Womack on the books The Machine That Changed the World, Lean Thinking, and Lean Solutions and […]

By February 20, 2015 2 Comments Read More →
Throwback Thursday: Paying Attention to Small Details

Throwback Thursday: Paying Attention to Small Details

Back in 2011, I wrote this homage to In-N-Out burger.  Their food is awesome, they treat managers and employees with respect, and they pay attention to details. One such example is the simple error proofing of their trashcans, as I wrote about here: “Simple Brilliant Error Proofing at the Amazing In-N-Out Burger.” Recently, I’ve seen many […]

By February 19, 2015 1 Comments Read More →