Tag: Healthcare

What Reduced this E.D.’s Waiting Times? Sexy Technology or Process Change?

What Reduced this E.D.’s Waiting Times? Sexy Technology or Process Change?

This article in The Wall Street Journal caught my eye the other day: "Can Tech Speed Up Emergency Room Care?" But, it seems like the real story is process redesign, which is barely mentioned in the story...

… But I Do Have Time for Fire Fighting

… But I Do Have Time for Fire Fighting

This recent tweet of mine struck a nerve, apparently, based on the number of times it was liked and retweeted -- "Heard often: "We don't have time for improvement." Heard never: "We don't have time for fire fighting."

Dr. Deming on Why Improvement Stalls Out, Today’s Hospital Patient Safety Parallels

Dr. Deming on Why Improvement Stalls Out, Today’s Hospital Patient Safety Parallels

Can leaders get some improvement just by asking for it? Does improvement stall out if we don't have a method for doing so? What can "process behavior" charts show us in our work today?

Sad Bloomberg BusinessWeek Article on Auto Supplier Safety, Thoughts for Healthcare

Sad Bloomberg BusinessWeek Article on Auto Supplier Safety, Thoughts for Healthcare

A few of you sent me this article... and you were correct to think I would be interested: "Inside Alabama's Auto Jobs Boom: Cheap Wages, Little Training, Crushed Limbs." What are the parallels and lessons for hospitals?

The Challenge of PDSA: Feeling Like You’ve Fallen Short

The Challenge of PDSA: Feeling Like You’ve Fallen Short

Mark's note: Today's post is by Cristal Totterman, a pharmacist and Lean leader I have known for a couple of years now. She's written a post that made me think about and reflect on the never-ending journey of improvement, both as individuals and organizations.

New White Paper: “#Lean for Doctors”

New White Paper: “#Lean for Doctors”

I'm happy to share a link to a white paper that I co-authored for Catalysis (formerly the ThedaCare Center for Healthcare Value). The paper is titled: "Lean for Doctors." It's co-authored with Dr. John Toussaint and Dr. Jack Billi.

#TBT: Don’t Blame the Kicker, Don’t Blame the Oscar Presenter, and Don’t Blame the Healthcare Professional

#TBT: Don’t Blame the Kicker, Don’t Blame the Oscar Presenter, and Don’t Blame the Healthcare Professional

Today's Post in <50 words: Lean thinkers don't blame individuals who are in a bad system, whether that's a presenter at Oscars, a kicker in a football game, or a healthcare professional in a hospital.

Learning & Emulating Without Copying Blindly from Duke Hoops, Toyota, or ThedaCare

Learning & Emulating Without Copying Blindly from Duke Hoops, Toyota, or ThedaCare

While I'm writing here about Northwestern men's basketball learning from Duke (without copying everything), the same ideas apply if you're Ford learning from Toyota or a hospital learning from ThedaCare.

What Did People Want to Talk About? Open Space & #Lean Coffee at #SHS2017

What Did People Want to Talk About? Open Space & #Lean Coffee at #SHS2017

Yesterday, Isaac Mitchell and I asked a group of Society for Health Systems Conference attendees what they wanted to talk about with peers and colleagues in the room. Here’s that list and how the discussion was structured…

#TBT: Past Posts About the Society for Health Systems

#TBT: Past Posts About the Society for Health Systems

Today is the start of the main days of the annual Society for Health Systems Conference. I think this is my 9th year attending out of the past 11 or so. Follow the action on Twitter using hashtag #SHS2017. Here are a few posts from the past conferences:

The Oscars, An Embarrassing Preventable Error, #Lean, and Process Improvement

The Oscars, An Embarrassing Preventable Error, #Lean, and Process Improvement

Alternative headline: “Poorly Designed Card Trips Up Beatty and Dunaway at The Oscars.” Or “A Bad Process Beats Warren Beatty Every Time.” What are the Lean lessons from this mistake?

By February 27, 2017 21 Comments Read More →
If a Surgeon or Hospital Puts Quantity over Quality, Why Call it a “Factory?”

If a Surgeon or Hospital Puts Quantity over Quality, Why Call it a “Factory?”

I get worked up about labeling a troubled surgical department as "a factory," but there are far more important issues of patient safety and hospital culture to be discussed related to a Seattle Times investigative piece.

By February 23, 2017 8 Comments Read More →
The Advice about #Lean That Your Hospital CEO Should Be Getting

The Advice about #Lean That Your Hospital CEO Should Be Getting

Art Byrne's latest book, The Lean Turnaround Action Guide, has a lot of great tips that he's trying to share, CEO to CEO. How many CEOs are reading this book and heeding his advice, in manufacturing or in healthcare?

By February 21, 2017 3 Comments Read More →
Visuals vs. Visual Management, Revisited with More Examples

Visuals vs. Visual Management, Revisited with More Examples

Are "visuals" and "visual management" the same thing? Are "visuals" always Lean, necessarily? In this post, I talk about the differences using an example from a hospital and my car's dashboard.

By February 15, 2017 9 Comments Read More →
Registration is Open! “Kaizen Live!” at Franciscan St. Francis Health, May 24-25

Registration is Open! “Kaizen Live!” at Franciscan St. Francis Health, May 24-25

Registration is now open for our “Kaizen Live!” event, where you can visit Franciscan St. Francis Health in Indianapolis to see what a “culture of continuous improvement” is like in a way that will help you in creating the same for your organization.

By February 14, 2017 1 Comments Read More →
Some Great #Lean Videos from the State of Washington (@ResultsWA) on Culture, Leadership & More

Some Great #Lean Videos from the State of Washington (@ResultsWA) on Culture, Leadership & More

Here are some recorded keynote talks and video presentations from the "Results Washington" annual conference, as part of the state's Lean government efforts. See this post for talks from LEI's Jim Womack and John Shook, Toyota's Jamie Bonini, and many healthcare improvement leaders.

By February 9, 2017 0 Comments Read More →
What Does It Mean to Have a “Lean Management System?”

What Does It Mean to Have a “Lean Management System?”

Nate Hurle, from the Cleveland Clinic, writes about their visit to Intermountain Health to learn about their “Lean Management System,” what they mean by a “management method,” and the difference between “Management by Objectives” and a Lean style of leadership.

By February 7, 2017 7 Comments Read More →
Data Without Context Have No Meaning: Emergency Department Wait Time Billboards

Data Without Context Have No Meaning: Emergency Department Wait Time Billboards

Patients waiting too long for the E.D. is a problem around the world. Many U.S. hospitals put up billboards that claim to shed light on how long you'll have to wait. But are the signs and numbers more confusing than helpful? Does it matter?

By February 6, 2017 6 Comments Read More →