Tag: Healthcare

Reader Question from an MD: One Shot to Talk to the Hospital CEO About #Lean

Reader Question from an MD: One Shot to Talk to the Hospital CEO About #Lean

Before I head out on vacation, here is a reader question that I am sharing for your input.I’m sharing this with permission and I’m obscuring a few details at their request. Please read and leave a comment below the post. My approval of comments might be a bit slow after Tuesday evening as I start […]

Visual Management for an International Flight, a Hospital, or a Dentist

Visual Management for an International Flight, a Hospital, or a Dentist

My wife and I are getting ready to leave tomorrow night for a two week vacation, so it jogged my memory about this story I saw back in December in the WSJ: Airlines Try to Make Coach Classier.  Anything that makes long flights more bearable is good news to me. One detail that caught my attention […]

Throwback Thursday: Be Lean, not L.A.M.E.

Throwback Thursday: Be Lean, not L.A.M.E.

Today’s post is a throwback to an essay that I originally wrote for the excellent book Lean-Led Hospital Design: Creating the Efficient Hospital of the Future, where it appears in an appendix with some other contributed essays. You can listen to my podcast with the authors, Charles Hagood and Naida Grunden. Reminder — check out the […]

Would the WSJ Blame “Just in Time” for the Stanley Cup Being Late?

Would the WSJ Blame “Just in Time” for the Stanley Cup Being Late?

The Wall St Journal loves writing about how “Just In Time” (JIT) is a risky inventory strategy. See my past posts about how the WSJ is so often wrong on this. The WSJ seem to only understand Lean as JIT, as opposed to seeing Lean as a broader methodology and management system. JIT is just one component […]

I Moderated a #LeanStartup Webcast Today: “Speed as a Competitive Advantage” with @EricRies & GE

I Moderated a #LeanStartup Webcast Today: “Speed as a Competitive Advantage” with @EricRies & GE

I’ve been intrigued by the “Lean Startup” movement since I first saw Eric Ries speak at MIT back in late 2009. I’ve read his book The Lean Startup, have attended a bunch of the conferences (speaking at two of them – see video of one). I’ve interviewed Eric on my podcast series (listen here and here). […]

How Would You Respond to This Kaizen Idea? Which of These Two Ways?

How Would You Respond to This Kaizen Idea? Which of These Two Ways?

When I teach about Kaizen and continuous improvement, I try to use scenarios and cases to help people think through how they would respond to, coach, and collaborate on employee ideas. One key point is that leaders have to thank employees for pointing out problems or opportunities for improvement. They need to do so even […]

Visiting MIT, Learning about “The Good Jobs Strategy” for Retail (and Healthcare?)

Visiting MIT, Learning about “The Good Jobs Strategy” for Retail (and Healthcare?)

Last week was an amazing week of learning and networking. I was in Dallas for the Lean Healthcare Transformation Summit (as I wrote about). As I mentioned yesterday, it was also my wife’s five year reunion from her MIT master’s program. As I also mentioned, I nerded out and sat in on a number of […]

A Lean Guy Reads the Boston Papers: Facts, Respect, and Baseball Fan Risks

A Lean Guy Reads the Boston Papers: Facts, Respect, and Baseball Fan Risks

My wife and I were in Boston over the weekend, as it was her fifth reunion from her MIT master’s program. I’m also an alum, but was considered a “guest” since I graduated 16 years ago from my program and you don’t have to have an MIT degree to know 16 divided by 5 is […]

First Look: “Management on the Mend” by Dr. John Toussaint

First Look: “Management on the Mend” by Dr. John Toussaint

At this year’s Lean Healthcare Transformation Summit (see my summary here) Dr. John Toussaint talked about and introduced his newly released book Management on the Mend, a follow up to 2010’s On the Mend. Summit attendees received a copy of the book, so they’re the first to have a chance to read this important work. The book can now […]

What’s a Kanban System? This Video From Saskatchewan Provides a Great Overview

What’s a Kanban System? This Video From Saskatchewan Provides a Great Overview

Today, I’m sharing a 10-minute video that was shared by the Five Hills Health Region within the Saskatchewan health system. In the video, Heather, the director of women’s health unit and pediatrics, describes their kanban system for managing supplies and materials. They started in November 2013 with this approach. Note: This is not a post about the […]

2015 Lean Healthcare Transformation Summit Notes & Highlights (#HCSummit15)

2015 Lean Healthcare Transformation Summit Notes & Highlights (#HCSummit15)

Wednesday was the first day of the 6th annual Lean Healthcare Transformation Summit, being held this year in Addison (Dallas), Texas. I’m here and this year my colleagues Dr. Greg Jacobson and Jeff Roussel from KaiNexus are attending, so please say hi if you are here. Tuesday, I taught a workshop on daily continuous improvement (Kaizen) and […]

A Tale of Two Clinics – What I Wish My Primary Care Could Be

A Tale of Two Clinics – What I Wish My Primary Care Could Be

In American healthcare, there’s a growing gap between hospitals and clinics that are being innovative and those who are stuck in the “way it’s always been done” mode. For example, innovative primary care clinics are using a combination of better processes and better technology to deliver a patient experience that I wish I could experience. […]

Lean: Hit or Myth? Layoffs, Patient-Centered Care, and More

Lean: Hit or Myth? Layoffs, Patient-Centered Care, and More

It’s not uncommon to hear statements thrown around about Lean that are more of a myth than anything resembling reality. I remember the time a professor told a group that if Toyota ran a health clinic, a buzzer would go off at the end of the planned appointment time and the patient would be kicked […]

Lean in the Kitchen; Weekend Urgent Care

Lean in the Kitchen; Weekend Urgent Care

I hope y’all had a nice Memorial Day weekend here in the U.S. It’s a global audience for the blog, but I had the take the day off from Lean (other than this post for the holiday). I spent a lot of time over the weekend being lazy and resting as many people do – […]

10 Key Lean Mindsets for Factories, Hospitals, Startups, and More

10 Key Lean Mindsets for Factories, Hospitals, Startups, and More

Here’s my latest post for LinkedIn through their “Influencers” series. It might be old hat to readers of this blog, but I hope what I shared is useful for a wider audience that I have there. 10 Key Lean Mindsets for Factories, Hospitals, Startups, and More Feel free to comment there at LinkedIn or here […]

Is Your Lean Journey Being Embraced With “Open Arms?” Are you Practicing Lean “Faithfully?”

Is Your Lean Journey Being Embraced With “Open Arms?” Are you Practicing Lean “Faithfully?”

The phrase “Lean journey” is used widely to describe an organization’s transformation over time. It’s either a phrase that invokes helpful imagery or it’s a horrible cliché. I was speaking at a Lean event last week and I kept hearing “Lean journey” come out of the mouths of most speakers. It probably counts as a […]

Podcast #222 – Erin S. DuPree, M.D., FACOG, Joint Commission Center for Transforming Healthcare

Podcast #222 – Erin S. DuPree, M.D., FACOG, Joint Commission Center for Transforming Healthcare

Joining me for episode #222 of the podcast is Erin S. DuPree, M.D., FACOG, the Chief Medical Officer and Vice President for the Joint Commission Center for Transforming Healthcare. Dr. DuPree is an OB/GYN by training, was previously the Chief Medical Officer and Senior Vice President for Medical Affairs at The Mount Sinai Medical Center in […]

Gemba in the NICU: More Notes from our “Kaizen Live” Experience at Franciscan

Gemba in the NICU: More Notes from our “Kaizen Live” Experience at Franciscan

In my first post about the on-site Kaizen learning experience at Franciscan St. Francis Health, an event I came to call “Kaizen Live,” I wrote about some of the initial presentations and discussions from Franciscan leaders. You can also see my tweets from the days. A big part of the 1.5-day event was the three “gemba […]

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