Tag: Healthcare

Examples of Corporate Speak Masking Reality in Banking and Healthcare

Examples of Corporate Speak Masking Reality in Banking and Healthcare

I get annoyed by corporate euphemisms, such as referring to pe0ple as “resources,” the term “right-sizing” for layoffs, and the type of jargon and babble parodied in the Weird Al song “Mission Statement.” Using unclear language can intentionally mask and hide reality, or sometimes it’s just another form of incompetence. read more

By December 2, 2016 1 Comments Read More →
Improving Thanksgiving Dinner Operations

Improving Thanksgiving Dinner Operations

It’s almost Thanksgiving here in the United States, so I’ll be taking the rest of the week off from the blog to enjoy some downtime with family. Improving operations, usually through Lean, was my main job in different manufacturing companies that I worked for before moving to healthcare in 2005. read more

By November 22, 2016 0 Comments Read More →
In My Global Lean Healthcare Travels, These 21 Things Are Pretty Universal

In My Global Lean Healthcare Travels, These 21 Things Are Pretty Universal

I do a lot of work across the U.S., but I’ve also been very fortunate to work with hospitals, clinics, and health systems around the world over the past 11 years. It started with a few trips to Canada to conduct some hospital lab assessments and Lean leadership training when I worked for a J&J hospital consulting […]

By November 17, 2016 4 Comments Read More →
[Article] Creating a New “Gold Standard” — Healthcare Supply Chain Best Practices from Other Industries

[Article] Creating a New “Gold Standard” — Healthcare Supply Chain Best Practices from Other Industries

Thanks again to Cardinal Health for sponsoring the webinar that I did with them and Fierce Healthcare on supply chain best practices from other industries. We’ve also collaborated to create a two-page PDF article that’s a complement to the webinar: Creating a New “Gold Standard” — Healthcare Supply Chain Best Practices from Other Industries read […]

By November 16, 2016 0 Comments Read More →
How Can a Story Like This Occur in Any E.D., Yet Alone a Hospital With a Lean Program?

How Can a Story Like This Occur in Any E.D., Yet Alone a Hospital With a Lean Program?

This story was sent to me by somebody I know with a Lean manufacturing career. It’s shocking, but it could happen anywhere, I suppose. I’m not going to name names… the author of this has allowed me to share it, without mentioning him or the health system. How can something like this happen in any […]

By November 14, 2016 14 Comments Read More →
Visiting the Gemba & Seeing a Growing Culture of Continuous Improvement at Mary Greeley Medical Center

Visiting the Gemba & Seeing a Growing Culture of Continuous Improvement at Mary Greeley Medical Center

Recently, I wrote about an on-site event that I helped the Iowa Lean Consortium and Mary Greeley Medical Center (MGMC) organize… here is my first post about the morning of that event, if you missed it: Celebrating & Sharing Continuous Improvement at Mary Greeley Medical Center In the afternoon, we visited four different parts of the […]

By November 11, 2016 2 Comments Read More →
Improving Patient Safety in North Texas

Improving Patient Safety in North Texas

I recently saw this article, as published in a printed magazine that arrived in the mail via the UNT Health Science Center. The bold headline in the magazine was: FIRST, DO NO HARM I appreciate it when a healthcare organization can acknowledge the patient safety crisis in their own publication… and it’s even better when […]

By November 9, 2016 0 Comments Read More →
Podcast #267 – Steve Shortell on #Lean Healthcare Research

Podcast #267 – Steve Shortell on #Lean Healthcare Research

Joining me for Episode #267 is Stephen M. Shortell PhD, MPH, MBA. He is Blue Cross of California Distinguished Professorship, HPM and is a Professor of Organizational Behavior at the University of California Berkeley School of Public Health. He is the director of the Center for Healthcare Organizational and Innovation Research (CHOIR). Today, we are talking about […]

By November 7, 2016 1 Comments Read More →
CUBS Win! Chicago Hospital Implements First Staff-Driven Improvement in 108 Years

CUBS Win! Chicago Hospital Implements First Staff-Driven Improvement in 108 Years

Snapping a historic 108-year drought, a small hospital, Chicago Community Use Bariatric Health Services (CUBS), implemented their first employee-driven improvement idea Wednesday night, breaking a long curse.

By November 3, 2016 1 Comments Read More →
Guest Post: Tom Brady (TB12) – Lean Thinker

Guest Post: Tom Brady (TB12) – Lean Thinker

Mark’s Note: Today’s post is by a new guest contributor, Tom Gormley. I first met Tom back in 2009 or 2010 when my wife and I were in Boston for the year. He was in the process of switching into healthcare and he has had a few roles with different health systems since then. You […]

By November 1, 2016 5 Comments Read More →
Celebrating & Sharing Continuous Improvement at Mary Greeley Medical Center

Celebrating & Sharing Continuous Improvement at Mary Greeley Medical Center

I really enjoyed spending the last two days at Mary Greeley Medical Center in Ames, Iowa the last two days. On Tuesday, there was event planned by MGMC and the Iowa Lean Consortium based on the “Kaizen Live!” site visits that Joe Swartz and I organized the past two years at Franciscan Health. read more

By October 27, 2016 1 Comments Read More →
Repeating the Same #Lean Mistakes Over and Over? Why?

Repeating the Same #Lean Mistakes Over and Over? Why?

Recently, when I posted a bit from the old 1984 NUMMI Team Member Handbook (more still to come on that), it allowed me to connect with Tom Wilson, a retired GM leader who spent time at NUMMI in the 1980s. In looking through his LinkedIn profile, I saw some slides he posted about lessons learned from […]

By October 26, 2016 3 Comments Read More →
Patriots’ Coach Bill Belichick : Surface Tablets :: Some Doctors : EMR Systems

Patriots’ Coach Bill Belichick : Surface Tablets :: Some Doctors : EMR Systems

I saw this article the other day on Deadspin, one of my favorite non-Lean blogs/sites. Bill Belichick, head coach of the New England Patriots, got really frustrated with an NFL-provided Microsoft Surface tablet. As with many technology issues, it wasn’t the first time he experienced a problem. If you click through to the Deadspin article, […]

By October 20, 2016 3 Comments Read More →
ThedaCare CEO Dean Gruner to Retire; What’s Next for ThedaCare?

ThedaCare CEO Dean Gruner to Retire; What’s Next for ThedaCare?

A few weeks ago, I saw this announcement about Dean Gruner, MD, the second CEO to lead ThedaCare during their Lean journey: Dr. Dean Gruner, ThedaCare President and CEO, Announces Retirement “Dean Gruner, MD, president and CEO of ThedaCare since April 2008, today announced his plans to retire. Dr. Gruner began in healthcare 40 years […]

By October 19, 2016 0 Comments Read More →
#TBT: A Doctor’s Response to this Doctor Who Was Upset About Lean

#TBT: A Doctor’s Response to this Doctor Who Was Upset About Lean

You might remember my post from June about an emergency physician who wrote a journal article bashing “Lean” — but what he described didn’t sound like Lean at all. As I said then: “In the article, Dr. Cotton describes the poor treatment he’s received from a 40-something internal “Lean consultant” named Dean. read more

By October 13, 2016 0 Comments Read More →
Podcast #265 – Bernita Beikmann on Lean for Hospital Architecture & Design

Podcast #265 – Bernita Beikmann on Lean for Hospital Architecture & Design

Joining me for Episode #265 of the podcast is Bernita Beikmann, AIA, EDAC, LSSBB, a Principal and Director of Lean Strategy at HKS, an international architecture firm. Bernita is originally from Kansas and has a Bachelor of Architecture from Kansas State University and a Certificate in Regional and Community Planning. She moved to Dallas in 1996 and […]

By October 12, 2016 0 Comments Read More →
What’s New in the 3rd Edition of Lean Hospitals? [Video]

What’s New in the 3rd Edition of Lean Hospitals? [Video]

Thanks to my friends at the ThedaCare Center for Healthcare Value for putting together this video with me, filmed at the last Lean Healthcare Transformation Summit (hope to see you there next June). The video was a chance to talk about what’s new in the 3rd edition of my book Lean Hospitals that was released in June. […]

By October 5, 2016 0 Comments Read More →
Following Up on the DMC Problems

Following Up on the DMC Problems

This article caught my eye recently:

DMC dirty instruments escaped ’15 probe, records show

(via The Detroit News)

By October 4, 2016 0 Comments Read More →