"We make it easy to do it right"
I saw the phrase in the title of this post on a BFI bin for recycling pop cans. I believe BFI was purchased by Allied Waste Industries 6 or 7 years ago. The bins certainly appear to be at least that old, and I’m sure servicing them is now managed through some other means.
“We make it easy to do it right” really struck a chord with me, as it was only a few days ago that I found myself in a discussion about the merits of mistake-proofing. In trying to make my case that an opportunity existed to apply mistake proofing I was working to overcome the belief that the correct course of action was to ‘enforce’ that the job is done correctly. This belief that the problem was entirely operator dependent included the stance that any effort spent to try and improve the process would be wasted effort.
I now have the perfect phrase to use in such situations. At its essence, mistake proofing is all about making it easy to do it right. It’s about focusing attention on the process, believing that everyone intends to do it right and working with people to improve the process they work with. Everyday we should always strive to make it easier for someone to do it right.
Does anyone have any other favorite phrases that really hit home to help describe lean concepts and tools?