Seth Godin’s blog talks about why people hate process. He is, rightly so, challenging people’s apparently inherent fear of process. Of course, without process, lean isn’t very effective. People like to think that if you force me into a process, I can’t be creative. That’s bull. You can’t be creative without process. You can’t be creative in chaos.
Why do people fight standardization, establishing high agreement and having a common process to work from? What are your stories?
Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to receive posts via email.
Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.