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Mistake-Proofing: The Gas Station Pump Wouldn’t Let Me Forget My Credit...

Mark Graban - April 10, 2023 0

Chapter 4 in my book The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation is about preventing mistakes -- mistake-proofing. In the...

Ryan on Ryan McCormack’s Operational Excellence Mixtape: April 4, 2025April 30, 2025
Great article! I really liked the part about Chick-fil-A using cameras and drones to study their operations. It's a smart…
Ryan on From Stopwatch to Sticky Notes: My 30-Year Lean Journey in Action Figure FormApril 30, 2025
This was a really fun and interesting way to share your Lean journey! I liked how you showed the changes…
Mark Graban on From Chaos to Clarity: How a Health System CEO Used Process Behavior Charts to Shift the CultureApril 30, 2025
Thanks for commenting, Tyler. Process Behavior Charts are the gold standard. But even a simple run chart (a.k.a line chart)…
Tyler Essenberg on From Chaos to Clarity: How a Health System CEO Used Process Behavior Charts to Shift the CultureApril 30, 2025
Mark, thank you for this post on Process Behavior Charts - spurred learning & reflection. Be grateful for your insights.…
Mady Jakubowski on Ryan McCormack’s Operational Excellence Mixtape: January 24, 2025April 18, 2025
Thank you for this always insightful and accessible roundup. What stood out to me the most was the critical view…

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Mistake-Proofing: The Gas Station Pump Wouldn’t Let Me Forget My Credit...

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