I’ve written a lot about Dr. Deming’s famous “Red Bead Experiment.” As a follow up to my workshop at February’s Society for Health Systems Conference (we played the simulation with a group there), Mike and I promised to do a…
Yesterday was an exciting day for me, professionally and personally, as I received my first copies of the 3rd edition of my book Lean Hospitals (I’ll stop blogging about the book so much, I promise). This is the fifth time I’ve had…
Ah, whiskey. I like whiskey. I’m not afraid to say that. I’ve blogged about whiskey (or whisky) once before: Why Kaizen is an Important Differentiator for Japanese Whisky. I also have a personal Kaizen story that I need to write about...
You might remember the hubbub (and my earlier blog post) about this article that somehow appeared in the NEJM: “Medical Taylorism.” It’s sad and frustrating that people so often talk past each other in these different “debates” about Lean. Drs. Groopman and Hartzband…
I love stories of humility and customer focus in healthcare. Let me share two such stories with you today. Oh, and, I ended up sharing a story of mine that’s related and might just recount a few screw ups on…
Recent lessons from NICU innovation, primary care access, fan safety in baseball, and ongoing VA wait-time gaming This post is a collection of recent updates and follow-ups to topics I’ve written about before–spanning healthcare improvement, patient access, safety in sports,…
Hey everyone… I’m doing a few different webinars or webcasts in the next few weeks. But first, while I’m promoting stuff, Amazon has a GREAT deal on the pre-order of the 3rd edition of my book Lean Hospitals, which is supposed…
Back in December, I wrote about a method called “Motivational Interviewing” (MI), something I learned about from a social worker who was also at the Lean Startup Conference. It’s funny how these worlds intersect sometimes. I saw parallels between people…
As Patient Safety Awareness Week continues, thanks to all of you who shared this PBS News Hour story with me via email or Twitter. If you ever see something you think might be of interest, please let me know. On…
This week is the annual Patient Safety Awareness Week. As the National Patient Safety Foundation says, “Every day is patient safety day.” I’ve expressed similar sentiments here on the blog before. I think we need more ongoing efforts to raise…
Joining me again for Episode #244 is Dan Markovitz. Today’s episode is part 2 of our discussion about his most recent book Building the Fit Organization: Six Core Principles for Making Your Company Stronger, Faster, and More Competitive, a recipient of the Shingo…
There's a triangle diagram on the TSSC webpage that describes an "integrated system" that consists of: technical methods, managerial methods, philosophy.
All of this is "focused on people development," Jamie told me for the book.
The model starts with people and human development in the middle, as "people are the most valuable resource," says Bonini.