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Lean Manufacturing Doesn’t Overlook or Compromise Safety

In the article “Occupational Hazards – Keep It Lean and Safe,” the author says, in part: “In the worst-case scenario, an overzealous company may implement extreme Lean Manufacturing strategies where safety is not merely overlooked, but compromised.“ I don’t this…

Amazon’s Jeff Bezos Learning About Lean

TIME.com: 10 Questions for Jeff Bezos — Aug. 01, 2005: “HERE’S A QUESTION YOU PROBABLY HEAR ALL THE TIME: READ ANY GOOD BOOKS LATELY? [Laughs.] I read a book recently about Toyota’s lean production methodology, which is very interesting.” This…

I Don’t Care That Your Regular Driver Was Out

Twice in the past week now, our department has had this similar problem happen. First, a global logistics company (rhymes with sledex) did not empty our overnight letter receptacle, even though they did pick up our freight. The second incident…

Want to complain about Dell? Forget it

The Register This isn’t really a “lean” story, but the idea of customer focus strikes me here. As a company, how do you handle things when customers can so openly communicate with each other on the internet? Customers were complaining…

Can Infosys do a Toyota ?

Management & Marketing: Since we were talking about “lean software” yesterday…. I’m not an expert on Toyota history so I can’t validate every assumption made in this article. If you can, please click “Comments” below and let us know what…

Updated: The Talent Behind ‘China Inc.’

Free Career Journal Link — new link for July 12 This article talks about Chinese manufacturing companies not in the context of cheap labor, but in the context of management skill. Most successful Chinese companies are the result of turning…

Ford’s Padilla is Chasing Toyota

Bloomberg.com: U.S.: Comments from the Ford president: “Padilla says Toyota serves as an example of how to make winning models. “Toyota doesn’t hit home runs every time at bat,” he says during an interview in the executive dining room. “When…

Quality in Baggage Handling

As I sat on the plane, waiting to depart, we watched a video that featured the airline CEO (the airline rhymes with Bontinental). The CEO, in his smiling delivery, talked about the “most professional people in the business” and showed…

Non Root Cause Solutions?

Today, I had to drive to return a rental car at Newark Airport and sawan example of what might be “non root cause” thinking in action. As Iapproached the airport on the highway, there were signs for threeseparate airport entrances…