PodcasterNews – Industry Report 8-4 Lean Blog Podcast – LeanBlog.org The link above is a short interview I did with Ken Rayment for his podcast, the “Better Process Podcast.” He does a daily showwith interviews and manufacturing news, you can…
Lean Blog: Early Risers in Healthcare! (My belly aching from March) OK, a new early “low” of sorts. Currently visiting a hospital, patient blood draws start at 3 AM. Even with having to be there that early to observe the…
I’ve been working with “lean healthcare” in my day job for about a year now. I’m giving a presentation on Friday about lean healthcare for a manufacturing audience, and it provided an opportunity to reflect on what I’ve seen and…
I’ve seen/heard two very different views on valuing white collar employees this week. I’m making an assumption that most of the readers here on the blog are salaried/white collar staff (if I’m wrong, please post a comment). Much of the…
WOAI: San Antonio News – Woman Dies after Medical Mistake at CTRC An 81 year-old woman died tragically after she was injected with 100cc of air instead of contrast die before a CT scan. The documents also state, “Found to…
Bloomberg.com: U.S.: Here is a great lesson in the lean/TPS concept of building near your customers, from an article about the upcoming Toyota San Antonio plant: Hidehiko “T.J.” Tajima, president of the Toyota plant, said the relationships fostered during the…
Fun day today. Healthcare, maybe more than other industries, is prone to tolerating and institutionalizing workarounds, as Steven Spear has written about. As I’m teaching a hospital lab about lean, we’re not just analyzing and documenting waste – we’re working…
Construction Executive Lessons from the Toyota Visit :: Reforming Project Management Great post on the Reforming Project Management blog, notes on a TMMK visit, 23 good points and notes about the Toyota Production System. Here is one that mirrors what…
It’s nice to be pleasantly surprised by customer service. I called Avis this morning (I’m not renting through National after their poor service last week). I expected to fight through the usual “customer service” voice prompts, press 1 for this,…
Everyone knows by now that you can get glasses “in about an hour.” I read about them recently in a magazine, this was the quote: “…company was founded and flourished because two entrepreneurs discovered a secret… before LensCrafters, buying a…
Getting lean right is more than just ideas. Here’s an article on demand stream mapping that I was actually interviewed for. Don’t know what that is? Well, here’s the crux of the article that I believe gets it wrong: But…
I know that you can say whatever you want in the press, particularly if you’re trying to sell this, but I couldn’t believe I read this: I had a feeling as I went into this that people had reached their…
