Today, I'll be appearing live as a guest on the live internet show "Quality Digest Live." You can watch live at 2 PM ET / 11 AM PT on Friday...
QualityDigest.com also recently published a review of my book Measures of Success and we'll be discussing the book and more on the show.
I also recently discovered this short podcast episode / review about my book, from the "Improve Something Today" podcast by Brian Kerr...
When I first shifted into healthcare in 2005, many people recommended the book Hardwiring Excellence by Quint Studer. I read it and posted a few thoughts about the book, from a then-partial reading, in early 2006: Reading “Hardwiring Excellence” by Quint Studer…
I’ve occasionally had a “What I’m Reading” post, where I share links to articles that I’ve enjoyed that don’t necessarily merit a whole blog post. Today is about “What I’m Listening To” — podcasts that I’ve heard and want to…
Hat tip to Mike S. for pointing out this HBR article “Why “I’m Sorry” Doesn’t Always Translate.” The piece talks about the differences in cultural norms about apologies in countries ranging from Japan, China, India, and the United States. I’m…
For a number of reasons, I’ve decided to re-read my copy of one of the most influential books I’ve ever read: Out of the Crisis by the late, great Dr. W. Edwards Deming. In the light of Toyota’s recent quality…
I’m going to have some more positive posts in the coming days. Recently, Lee Fried, at the DailyKaizen blog, thought he was being negative, and I’m starting to think I’ve been the same way lately. I go through phases like…
Last week, in calling for “guest bloggers,” I hinted at a “special project” that will be keeping me busy over the next few months. The tentative title is: “Lean Hospitals: Improving Quality, Patient Safety and Employee Satisfaction” It will be…
I don’t claim to always be right here on the Blog (or in general). Sometimes I throw ideas out there and I learn in the process. I’ve always said that I’ve learned a ton in the process of writing this…
Hardwiring Excellence by Quint Studer As I continue my journey in lean healthcare, I’m enjoying the chance to learn about the cultures of healthcare organizations. One book I’ve started reading could easily apply to lean efforts in any setting. The…
Today's episode (#313) of the podcast is a bit of a departure from the norm. Instead of interviewing a guest about their book or other work, I'm reading what's basically an audiobook-style excerpt of the first part of my new book Measures of Success: React Less, Lead Better, Improve More.
I say "audiobook-style" because it's not professionally produced and my voice has been bad after being sick last week... but I thought this would be one way to share some of this material and promote the book. I won't be doing a full-blown audiobook because the book is so full of charts, I don't think it all translates well to the audiobook format. But, here I'm reading the foreword, the preface, the introduction, and part of Chapter 1.
Scroll down for how to subscribe, transcript, and more My guest for Episode #504 of the Lean Blog Interviews Podcast is Katie Anderson, author of the book Learning to Lead, Leading to Learn. In this episode, Katie takes the reins…
The other day, Katie Anderson and I did a livestream about her November Lean study trip to Japan. I’m going with her in November. Come join us! Summary: In our discussion, we delved into the rich learning opportunities presented by…
