This past weekend, an old friend came down from Michigan to spend two days in the Dallas area. Amongst the activities and catching up, we went bowling — something I did a lot of as a kid and something my…
Here’s an article that was sent to me by Dave Sundahl, who was my guest on Episode #86 of my podcast: The Deadly Results Of Flawed Design From the article: “Design has the power to make our lives better, and…
Last Thursday, I flew to Ohio after my 93-year-old grandfather was moved from the hospital to hospice. He passed away peacefully Saturday morning in the company of my dad and his three siblings. So, I have a heavy heart even…
Following up my post about not blaming a bartender, here’s another look at learning to cast aside our old habit of blaming individuals… this time, baseball related. Modern organizations (in healthcare and business) tend to blame an individual when something…
TL;DR: The phrase “you get what you expect and you deserve what you tolerate” appears to trace back to a 1970s Reader’s Digest article, brought into Lean and healthcare circles through Charlie Protzman’s seminars at Johnson & Johnson. I learned…
Mistake-proofing vs. warning signs is not a close contest. Signs rely on people paying attention in the moment. Mistake-proofing removes the chance to fail in the first place. My friend Chad Walters has contributed guest posts to my blog (and…
Preventable medical mistakes remain one of the most serious challenges in healthcare, yet many hospitals still struggle with learning from medical errors and preventing them from happening again. From emergency departments to pathology labs, the same types of errors continue…
My friend Mike Thelen, who works in the dairy industry, has a guest post I’m going to publish next week talking about the seemingly unfounded hysteria over so-called “pink slime” that has been in the news recently. I was nauseated…
One of my favorite newspaper writers is Ed Wallace of my local Fort Worth Star-Telegram. Wallace appears in the Sunday automotive section and usually writes about broader business issues beyond cars. His most recent column (“The Fall and Rise of…